LG Chocolate Phone Camera Problems

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Charlie - 27 Mar 2007 04:17 GMT

I'm using my third LG chocolate phone this year as the result of various
problems they've exhibited. Each time a problem came up my local Verizon
store, in Misson Valley Shopping Center of San Diego, checked the phone,
agreed it was malfunctioning and replaced it.

This third one has another problem with the camera. After taking a
picture, the display of the same picture is cropped at the top or bottom
by a black bar. First time I went to Verizon they told me to call their
customer service to determine what the problem was. Duh! What am I
paying them for?

Then Verizon agreed that the phone was malfunctioning and offered to
replace it. They pulled out 12 phones from their stock and each
displayed the same problem. They don't know what's wrong and tell me I
should contact LG to find out what's wrong. Duh again!

Questions.
1. Anyone else seeing this strange behavior on the display of pictures
taken with the camera of the phone? Any explaination?

2. What's with Verizon customer service? Are they in financial trouble
and trying to dump their work on their customers?

Cheers,
Charlie

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Steven J. Sobol - 27 Mar 2007 04:36 GMT

> I'm using my third LG chocolate phone this year as the result of various
> problems they've exhibited.

You should have the VZ store give you another phone model, and after
all of the Chocolates that have been broken, store management should
have no problem giving you something else

Each time a problem came up my local Verizon

> store, in Misson Valley Shopping Center of San Diego, checked the phone,
> agreed it was malfunctioning and replaced it.
[quoted text clipped - 19 lines]
> Cheers,
> Charlie

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The Ghost of General Lee - 27 Mar 2007 05:00 GMT

>I'm using my third LG chocolate phone this year as the result of various
>problems they've exhibited. Each time a problem came up my local Verizon
[quoted text clipped - 18 lines]
>2. What's with Verizon customer service? Are they in financial trouble
>and trying to dump their work on their customers?

Although not specific to your particular phone, I went through the
same type of problems with CS and malfunctioning phones. I went
through 13 Kyocera 3035's in a year. While a bad car charger fried a
couple, the rest had issues with text messaging alerts. It was a
software issue, and I got the same treatment as you. They would
replace them at will, but never seemed willing to get with Kyocera to
get the software fixed.

I wound up contacting Kyocera directly. They were able to confirm the
bug, and I got a trouble ticket number from them. I then called VZW
CS back, spoke with the data department, and got them to open another
trouble ticket. I then escalated it to VZW Product Marketing and
Development (the department responsible for setting operational
standards for and the testing of the handsets they sell), gave them
both ticket numbers, and after about 4 months, they finally got the
software fix from Kyocera. VZW will have to request any fix from the
manufacturers. The manufacturers won't do anything until VZW asks for
it, as VZW is their actual customer, not the end user.

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tavenger5 - 27 Mar 2007 05:09 GMT

Charlie Wrote:

> I'm using my third LG chocolate phone this year as the result of variou
>
[quoted text clipped - 26 lines]
> Cheers
> Charli

Is this only on a particular resolution setting? Is your phone runnin
the latest version of software

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Charlie - 29 Mar 2007 05:09 GMT

> Charlie Wrote:
>
[quoted text clipped - 31 lines]
> Is this only on a particular resolution setting? Is your phone running
> the latest version of software?

I don't think its a resolution setting.
This phone is only a month or so old so the software ought to be fairly
new. How would I find out what software it's running and what LG has
available?

Finally, isn't that Verizon's job?

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The Ghost of General Lee - 29 Mar 2007 05:41 GMT

>This phone is only a month or so old so the software ought to be fairly
>new. How would I find out what software it's running and what LG has
>available?

There should be a setting in the info menus to show the current
software. I've never used an LG, so I can't speak to that. And it
matters not what software LG has available. What matters is the
version VZW has available. Call around to a few stores and ask what
the latest version is for your phone. Don't just stop at one, because
some stores may not have the latest software version for a particular
phone. Or you could ask VZW CS what the latest version is, and if
your version is out of date, call around to find out which store has
the version you need and confirm they can do the upgrade. Not all
stores can do updates.

>Finally, isn't that Verizon's job?

Yes, but sometimes they require a good amount of hand holding and/or
prodding.

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