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Cellular Phone Forum / Providers / Verizon / May 2007Experiance in a Verizon COMPANY store...
This is pretty interesting,wonder how many others have gotten totally pissed off in one. I walked into a *Company Store* not a associate/reseller.i waited for 15 minutes for the obnoxious Bimbo to finally settle long enough to talk with me.She asks for my mobile numer and name. She advises me that i am indeed qualified for the "New every two" promotion. So far so good right.......read on..... I tell her i am interested in the Samsung u740 (dual hinged model).She tells me she will check on the price. She returns 10 minutes later after taking a personal call on her cellphone and tells me she has them in stock. my price is $129!!! I tell her I was told it would be deeply discounted due to the "New every two". She proceeds to tell me it's an expensive phone.She tells me her friend has one and she HATES it! quotes "Dropped calls" and "Texting problems"! It gets better......... She then tells me the LG 8300 is TEN TIMES a better phone than the u740 ever was, and she could get me into one for FREE. Thats funny..the reviews are much better than that on the u740 all over the place. i leave once AGAIN pissed off at this clod of a salesperson. i go back home, fire up the computer and go to Verizon's website. i look up my account. Thru the account i get the same damn phone (Samsung u740) for...get this....$29 (TWENTY NINE) dollars with a 2 year renewal! They will deliver it for free in 2 business days. Moral of this event....go play with them in the store, that are all active and you can test drive them. BUY them online, NEVER buy anything in the store. These people are liars,stump stupid and would rip off their own family. > Moral of this event....go play with them in the store, that are > all active and you can test drive them. > BUY them online, NEVER buy anything in the store. These people are > liars,stump stupid and would rip off their own family. I agree with your moral and have posted similar comments here before. Verizon's telephone people I've found to be helpful and knowledgeable and things seem to work on their website, but try never to deal with a Verizon store! I do have to disagree with your assessment of the Verizon store personnel, what you're dealing with are minimum wage, completely untrained people who don't give a damn about you or any other customer. You get what you pay for. I've been told in the past, in a company store, that the web store and brick stores are different business; thus, you may get different answers based on how you get there... Scott >> Moral of this event....go play with them in the store, that are >> all active and you can test drive them. [quoted text clipped - 12 lines] > >You get what you pay for. > I've been told in the past, in a company store, that the web store > and brick stores are different business; thus, you may get > different answers based on how you get there... Wouldn't surprise me at all. > This is pretty interesting,wonder how many others have gotten totally pissed > off in one. [quoted text clipped - 28 lines] > BUY them online, NEVER buy anything in the store. These people are > liars,stump stupid and would rip off their own family. Funny, I was told in a Verizon store that I would get the exact same phone (the Samsung) for free under the "New Every Two" plan. >This is pretty interesting,wonder how many others have gotten totally pissed >off in one. [quoted text clipped - 28 lines] >BUY them online, NEVER buy anything in the store. These people are >liars,stump stupid and would rip off their own family. Different prices. Often, you buy it online, you get an instant rebate, but if you buy it in the store, it's a mail in rebate. That's what happened with my LG VX-9800. I saw it online for $99, went to the store to buy it, was told it's $199 with a $100 Mail In Rebate. I told the guy I'd buy it at $99, but not at $199 and have to wait. He said sorry. I left.  SignatureTo reply via e-mail, remove The Obvious from my e-mail address. > Moral of this event....go play with them in the store, that are all > active and you can test drive them. > BUY them online, NEVER buy anything in the store. These people are > liars,stump stupid and would rip off their own family. I must be lucky and fortunate that the employees at the local company store are pretty knowledgeable about their products. Which is surprising when you consider this is a small town with only about 35,000 people in it. However, my last phone and my new data card I bought from the web store. While in a way I hate doing that, and would like to support my local store, I can't overlook the fact that the local store requires mail-in rebates and sales tax on the price before rebate, where as the web store gives an instant discount and charges sales tax on the *discounted* price. I hate dealing with rebates...so the company store loses. For an example, the first of this year I wanted to go NE2 and get a LG Chocolate. If I bought it at the local store, it was going to be $150 plus tax (6 percent here) out the door, and then I have to hassle with a rebate. From the online store (which was having a "free shipping" deal at the time), my entire order totaled exactly $0. Now given that choice, which would you do :-) David > >> Moral of this event....go play with them in the store, that are all [quoted text clipped - 13 lines] > gives an instant discount and charges sales tax on the *discounted* > price. I hate dealing with rebates...so the company store loses. Unfortunately for brick and mortar businesses the taxing jurisdictions typically require that in store sales be taxed on the the prerebate/prediscount price. > For an example, the first of this year I wanted to go NE2 and get a LG > Chocolate. If I bought it at the local store, it was going to be $150 [quoted text clipped - 4 lines] > > David In alt.cellular.verizon, David M. Moore <spammers@kissmyass.com> wrote: > I must be lucky and fortunate that the employees at the local company > store are pretty knowledgeable about their products. Which is surprising > when you consider this is a small town with only about 35,000 people in > it. Naw, in a town like that, a job in retail is a good one. I bet they ca hire decent employees. I was just in a company store last night. The salesman knew NOTHING. SignatureThe whole problem with the world is that fools and fanatics are always so certain of themselves, but wiser people so full of doubts. -- Bertrand Russel >Naw, in a town like that, a job in retail is a good one. I bet they ca >hire decent employees. > >I was just in a company store last night. The salesman knew NOTHING. It really vary from CS person to CS person whether in the store or on the phone. Yesterday I went to the Verizon located in our local Circuit City (These are Verizon employees) to inquire of my options when my eligibility comes up for a new phone in September. Told the young man what I was interested in (smartphone/pda with data plan) and why. He not only was knowledgeable but unhurriedly took the time to go over several options and gave me a booklet (Verizon For Business) which explained it all and made notes in the booklet on what he thought would be my best option when the time came. This was for a basic two line account with very low minutes of usage. He knew I wasn't buying that day but still took the time. Hope I can find him there when time comes to actually upgrade! > I was just in a company store last night. The salesman knew > NOTHING. Interesting story about employees, my sister asked me to go with her to get a new phone, she was eligible for a free upgrade from her carrier (NOT Verizon). We went to the place where she'd bought her phone and service 2 years before and found a young man who REALLY knew about carriers, plans, phones, etc. He actually listened to her as to what she needed, realized she didn't know much about phones and took the time to go over all the features of her new phone, explained and demonstrated how everything worked and what features she would want and wouldn't want. After getting the phone home, more questions came up, she called and was told to bring the phone back and he went over everything again! It was a surprising experience to find someone who knew his stuff and was willing to take whatever time needed to make sure the customer was happy! And what store was this, you ask? Radio Shack, believe it or not! >This is pretty interesting,wonder how many others have gotten totally pissed >off in one. [quoted text clipped - 4 lines] >and name. She advises me that i am indeed qualified for the "New every two" >promotion. Sad you had a bad experience in the store. I had a VERY good person wait on my wife, step daughter and I last July. Got 3 new Motorola V325 phones. The sales lady was very nice, very knowledgable and above all, willing to help us out. It all depends on who you get at the store. Probably later on during the day you would have found a better person to wait on you. Just luck of the draw I guess. Dave "Bob's Backfire Burrito" <BLAMPOW!@pullmyfinger.org> wrote in message news:VQk4i.22795 > She then tells me the LG 8300 is TEN TIMES a better phone than the u740 Well, that is true. > was, and she could get me into one for FREE. "for free" is bad English. You get something free, or for nothing. > BUY them online, NEVER buy anything in the store. These people are > liars,stump stupid and would rip off their own family. This is not news to any of us who have been with Verizon for a while. |
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