Deleted e-mails keep coming back

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Vernon27 - 29 May 2007 12:35 GMT

I have a Treo 700w from Verizon and the device is set to check for my
e-mails (AOL, GMAIL and Hotmail) every 15 minutes. Whenever the device
downloads the e-mails (I do not use Verizon's synch e-mail option
since using it would put all of my e-mails into one Inbox. I prefer
to have each e-mail account to have it's own Inbox) and I delete the e-
mails from the device and do a Send/Receive the deleted e-mails are re-
downloaded to the device again as if I never deleted the e-mails.

This would force me to login to the e-mails accounts from my desktop,
delete the e-mails and then turn around and delete the e-mails from
the Treo. When I do a Send/Receive the deleted e-mails are re-
downloaded to the handheld device. This frustrates the hell out of me
because I already deleted the e-mails so why are they coming back to
the device. Verizon can't seem to figure out the problem and before I
do a hard reset I would rather them send me another device.

Is anyon experiencing the same problem? Any suggestions on how to
resolve the issue.

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1111111 - 29 May 2007 15:15 GMT

Your server for the email is not responding to the "delete from server"
(assuming you have enabled this on your Treo) signal from verizon,
regardless of the setting on your Treo. I have the same problem with Yahoo
mail on my mobile which downloads my POP3 mail accounts but does not delete
my message form the server even though I have set the yahoo account to
delete after download. This non-response is only on some email servers, not
all servers.

The issue has to be resolved on your email server end.

>I have a Treo 700w from Verizon and the device is set to check for my
> e-mails (AOL, GMAIL and Hotmail) every 15 minutes. Whenever the device
[quoted text clipped - 14 lines]
> Is anyon experiencing the same problem? Any suggestions on how to
> resolve the issue.

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Todd Allcock - 29 May 2007 16:10 GMT

> I delete the e-
> mails from the device and do a Send/Receive the deleted e-mails are re-
> downloaded to the device again as if I never deleted the e-mails.

This is normal operation (or a bug, depending on your point-of-view) for
Windows Mobile 5, preventing the device from deleting e-mails from the
server before your desktop gets a chance to download them.

> This would force me to login to the e-mails accounts from my desktop,
> delete the e-mails and then turn around and delete the e-mails from
> the Treo.

No, if you delete them from the server with your desktop they will then
disappear from the Treo the next time it send/receives.

> When I do a Send/Receive the deleted e-mails are re-
> downloaded to the handheld device. This frustrates the hell out of me
> because I already deleted the e-mails so why are they coming back to
> the device.

Because deleting them from the device does NOT delete them from the server.

> Verizon can't seem to figure out the problem and before I
> do a hard reset I would rather them send me another device.

There's nothing wrong with your Treo (well, at least nothing a hard-reset
or a replacement Treo will fix!)

> Is anyon experiencing the same problem? Any suggestions on how to
> resolve the issue.

Yes, everyone has the same problem. (Although it's been fixed in WM6-
deleting IMAP e-mail on the device now deletes it from the server.)

As for "resolving" it, you just need to change your habits: the trick is
not to empty your "deleted items" folders.

If you set up the e-mail program to "empty deleted items manually" and
DON'T delete them, they stay out of your inbox at next send/receive,
because the device "sees" they've already been downloaded.

Of course, this causes your device to fill up with "deleted" e-mail- the
only fix for that is to manually delete ONLY the old ones- i.e. if your
device is setup to sync e-mails from the last 3 days, manually delete the
e-mails 4 days old and older from the deleted items folder, since they
won't be redownloaded at next sync.

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Harlan Messinger - 29 May 2007 17:27 GMT

>> I delete the e-
>> mails from the device and do a Send/Receive the deleted e-mails are re-
>> downloaded to the device again as if I never deleted the e-mails.

[snip]

>> When I do a Send/Receive the deleted e-mails are re-
>> downloaded to the handheld device. This frustrates the hell out of me
>> because I already deleted the e-mails so why are they coming back to
>> the device.
>
> Because deleting them from the device does NOT delete them from the server.

Even so a POP3 email client should only download emails that are new
since the previous download by that client.

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Todd Allcock - 29 May 2007 18:07 GMT

> Even so a POP3 email client should only download emails that are new
> since the previous download by that client.

Right, but that's the problem with the WinMo implementation of messaging-
once you delete the e-mail from the device completely (as opposed to
leaving it in the "deleted items" folder) the e-mail client doesn't seem
to "remember" that particular e-mail has already been downloaded and
fetches it again.

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