If it were just the lemon cellphone, you'd be correct.  I just
finished a two-year contract with Verizon in summer of 2007.  I paid
my phone bill on time religiously every month.  First year was
satisfactory, no complaints.  Second year their service quality began
to diminish.  Actually, it plummeted.  There were increasing
occurrences of dropped calls and voice mails that were two weeks late,
causing me economic damage.  Often the systems were down and for a day
or two at a time I could not call or receive calls at the airport
where I spent most of my time.  This again caused serious economic
injury.  Then when Verizon agents advised me to dial a three-digit
number to correct the tardy voice-mails, my phone's desirable software
disappeared, and what appeared in its place was undesirable software
which seemed to me designed to enhance Verizon's corporate profits, or
greed, and diminish the usefulness of the cellphone.  I asked them to
fix my phone, make it like it was when I bought it.  They refused and
acted damn cavalier about it, as if to say, "This is the way it is;
you can take it or leave it."  As a matter of fact, I have often
gotten that message in my dealings with Verizon, except for a few very
helpful people with whom I spent an entire day getting my stolen
number ported back to my phone.

Someone in my family, a saboteur, got my SSN and ported my number to
AT&T without my knowledge or consent.  It took me days and days and
threats and threats of lawsuits to get the number back.  All Verizon
needed to have done to have prevented that nuisance which destroyed my
use of a cellphone for over a week was to have called me to confirm.
They did not.  They sure as hell can call anytime day or night
promoting some new service or spam me with e-mail when they want to
dig deeper into my pocket.

During the second year of my service I had to call to have bogus
charges taken off my bill.  I noticed the last several months of my
bill Verizon added charges for texting, although I neither texted nor
accepted text.

When I was acquiring this latest phone, a Pantech disguised as a
Nokia, which was supposed to be free, they charged for it, then said I
could apply for a rebate.  That's a nuisance.  And I made the mistake
of signing a new two-year contract.  Well, that contract is now
declared null and void.  A free phone is not free if you have to pay
for it then make an onerous application and wait months for a rebate.
And then something else struck me as utterly dishonest.  The clerk at
the store sold me on the phone as a GPS navigation device, and sure
enough, there on the wall by the phone it clearly said it could be
used as a GPS navigator.  Well, I use those things all the time in
aircraft, but the company who sells me the GPS doesn't sneak in a $20
per month premium for using the damn thing, as Verizon does.  My
federal taxes pay for those navigation satellites -- the signals which
my aircraft GPS interrogates is free.  When I complained about the
hidden charges, the obnoxious clerk  inaptly named Amy pulled out a
catalog and showed me in the catalog that GPS use would be extra.
Well, I have a nice Garmin Aircraft GPS I can use on the highways, and
it doesn't cost a damn cent extra.

I have wasted half of this entire day dealing with the shifty,
dishonest azzholes at Verizon.  I won't waste any more time with
them.   My considerable patience with them is now exhausted.

These are corporate rat bastards, these Verizon characters.

Piss on them.  I don't deal with crooks.

disagree, as I have nothing but positive experience with VZW

Ah, but my wart-nosed little shill I can't get into that forum.  It is
full and overflowing.  The 1.5 million people who have filed 1.5
million complaints against Verizon for unfair and deceptive trade
practices --- type in "verizon wireless complaints in Google for 1.6
million hits ---have so overcrowded the halls of the trilateral
commission that there is no more room.