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Cellular Phone Forum / Providers / Verizon / May 2008

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voice mail issue

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Someone Besides Me - 06 May 2008 17:15 GMT
I live in the North East and often send voice mail directly to other VZW
users via the voice mail system. It's a great feature.

For the last few weeks though every time I go to send a voice mail to
someone 5 hours later I get an error saying the  could not be delivered.
Plus these same people when they leave me voice mail I get a computer
recording of their phone number not them saying their name.

When I call them and I go to voice mail I have no issues.

They are still with VZW. I have done *228 since VZW seems to suggest
that for all issues.

I've had this happen in the past and called tech support and nothing
happens. In a few months this issue disappears. They say the issue is
the other persons end but can't look into it (which I understand). My
friends call and support says it's my fault which makes a wonderful loop.

I'm just wondering if others have this issue and what they've done to
fix it or have tips to deal with support.

Thank you
JAT23 - 06 May 2008 22:28 GMT
> GUEST wrote
> I live in the North East and often send voice mail directly t
other VZW
> users via the voice mail system. It's a great feature
>
> For the last few weeks though every time I go to send a voice mai
to
> someone 5 hours later I get an error saying the  could not b
delivered.
> Plus these same people when they leave me voice mail I get
computer
> recording of their phone number not them saying their name
>
> When I call them and I go to voice mail I have no issues
>
> They are still with VZW. I have done *228 since VZW seems t
suggest
> that for all issues
>
> I've had this happen in the past and called tech support an
nothing
> happens. In a few months this issue disappears. They say the issu
is
> the other persons end but can't look into it (which I understand)
My
> friends call and support says it's my fault which makes a wonderfu
loop

> I'm just wondering if others have this issue and what they've don
to
> fix it or have tips to deal with support
>
> Thank yo

I had this problem last year and it is an eas
fix.  Just call up Vzw customer service and ask them to "rese
your voicemail."  I explained the situation, they reset it, an
it has worked fine ever since
Someone Besides Me - 07 May 2008 04:21 GMT
>  > GUEST wrote:
>  > I live in the North East and often send voice mail directly to
[quoted text clipped - 35 lines]
> your voicemail."  I explained the situation, they reset it, and
> it has worked fine ever since.

I wish it was that simple. I called today. They deleted my voice mail
feature. Then readded it.

I'm still having the issue.

I'm going to call back in the morning.
 
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