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Cellular Phone Forum / Providers / Verizon / June 2008Do not use pagepluscellular
They use Verizon, but they are a terrible company with no concept of customer service. What they do is, they make you renew (buy more minutes) every 120 days. First of all, this is really stupid because they do NOT even offer a one year service plan. Soooo, you have to mark your calendar and remember to buy more minutes every 4 months, even if you don't need any more, OR they will not only cut off your service, but ALSO TAKE AWAY ALL YOUR SAVED MINUTES. I had over 600 minutes saved, and because I was ONE DAY late, they took away all my minutes. I talked to the supervisor and told them if they don't give me back at least half my saved minutes, I would cancel my service, never use them again, and go on the net and tell everyone how lousy their service is. They would not budge on the saved minutes, so I am keeping my promise. Pagepluscellular is stupid not to offer a year's service to anyone who wants it, they should notify you on your home phone or email when your 120 days are going to be up, and they should not be so greedy as to take your saved minutes away immediately the day after your 120 days of service has passed. (How about a damned grace period?) I will never do business with them again and recommend you don't either. Why should we? They obviously don't have any concept of customer service, and make no effort to avoid problems such as these by sending emails or making phone calls when your service is up. All they do is put a little note that you have a text message at the top of your phone when you turn it on. This does not help if you just use your phone once or twice a month and don't see it in time, or if you don't pay close attention to that tiny little icon for Msgs at the top of your phone menu. Ask yourself this question: What kind of company would rather take away your saved minutes then keep you as a customer? The answer is : Pagepluscellular.com. They'll never steal another one of my minutes nor get another penny from me. In article <2bd6cc77-ed6c-4bc7-97c0-413756f1a284@g16g2000pri.googlegroups.com>, > They use Verizon, but they are a terrible company with no concept of > customer service. Huh. That's not been my experience at all. Let's see what your experience has been. > What they do is, they make you renew (buy more minutes) every 120 > days. That's not bad customer service. That's the product they sell. It has nothing to do with customer service. If you don't eat meat, do you go to the grocery store and accuse them of having "bad customer service" because they have a butcher case? > First of all, this is really stupid because they do NOT even > offer a one year service plan. pssssst....they're a prepaid company. Do you understand the concept? How's this: spend $80 with them up front, then spend $30/year to keep those minutes alive until they're gone. Then spend $80 again. There's your yearly plan. $30/year to keep your minutes alive. > Soooo, you have to mark your calendar > and remember to buy more minutes every 4 months, even if you don't > need any more, OR they will not only cut off your service, but ALSO > TAKE AWAY ALL YOUR SAVED MINUTES. They're selling meat. You don't eat meat. So? Don't buy their meat. Easy. Got it? > I had over 600 minutes saved, and because I was ONE DAY late, they > took away all my minutes. Your lack of planning in your life is not the concern of the rest of the world. The world doesn't owe you sh.t. I suppose if you fell down on the sidwalk, you'd be blaming everyone around you because you mis-stepped. > Pagepluscellular is stupid not to offer a year's service to anyone who > wants it, They sell meat. You don't eat meat. So don't buy their meat. Why is that supposed to be my problem? > they should notify you on your home phone or email when your > 120 days are going to be up, The joke's on you--they do. You just missed it. Why is that my problem? > and they should not be so greedy as to > take your saved minutes away immediately the day after your 120 days > of service has passed. (How about a damned grace period?) Have you ever, say, bought a car? A home? Do you know what "terms of agreement" means? What a contract is? They weren't greedy. They told you up front how they do business. You chose not to believe them. When they said they weren't kidding, you threw a tantrum like a five year old. The world doesn't owe you sh.t. They did what you and they both agreed they would do. Why is that a problem? Why is that MY problem? *I* know how to manage my business. > I will never do business with them again and recommend you don't > either. > > Why should we? They obviously don't have any concept of customer > service, They sell meat. You don't eat meat. That doesn't mean they don't have customer service. All your rant means is that you're throwing a tantrum like a five year old who was told he couldn't have a candy bar from the checkout lane. > and make no effort to avoid problems such as these by sending > emails or making phone calls when your service is up. The joke's on you. They do. You just missed it. Why is that my problem? > Ask yourself this question: What kind of company would rather take > away your saved minutes then keep you as a customer? Firstly, it's "than keep you as a customer," not "then keep you as a customer". Two entirely different meanings. But I digress. Ask yourself this question: what kind of customer would flagrantly disgregard the terms of agreement? I'll tell you: a customer the company doesn't want to do business with. I'm sure you're shocked--SHOCKED--at that. > In article > <2bd6cc77-ed6c-4bc7-97c0-413756f1a284@g16g2000pri.googlegroups.com> > , > >> They use Verizon, but they are a terrible company with no concept >> of customer service. > pssssst....they're a prepaid company. Do you understand the > concept? You know you're replying to a GoogleGrouper? Of course he/she/it doesn't understand the concept. Or Usenet. Or much else. The UIP is to avoid idiots like this, you might consider joining. See link in signature.  SignatureXS11E, Killing all posts from Google Groups The Usenet Improvement Project: http://improve-usenet.org >They use Verizon, but they are a terrible company with no concept of >customer service. Based on the rest of you post, you have no concept of customer service. Customer service does NOT mean "do whatever the customer wants you to do." Don't worry, unfortunatly lots of people get this confused. >What they do is, they make you renew (buy more minutes) every 120 >days. Every 120 days? Wow. most prepaid companies are 60 or 90 days. Don't like that? Try post paid. They expect you to pay up every 30 days! >First of all, this is really stupid because they do NOT even >offer a one year service plan. Soooo, you have to mark your calendar >and remember to buy more minutes every 4 months, even if you don't >need any more, OR they will not only cut off your service, but ALSO >TAKE AWAY ALL YOUR SAVED MINUTES. So, you don't do what you are supposed to do and compalin when they still follow through on what they say they will do? >I had over 600 minutes saved, and because I was ONE DAY late, they >took away all my minutes. It may just be me, but it seems like it was your fault for being late! >I talked to the supervisor and told them if >they don't give me back at least half my saved minutes, I would cancel >my service, never use them again, and go on the net and tell everyone >how lousy their service is. Generally speaking, it is a bad idea to threaten, or give ultimatums to supervisors. We don't take too kindly to that. Sometimes we get over it, depending on what we have to lose in the situation. Prepaid companies don't generally expect to keep customers for a long time. Again, generally speaking if someone wanted a long term commitment, they would go post pay. If they cannot afford post-pay, who knows if they will be able to afford prepay next month either? >They would not budge on the saved minutes, >so I am keeping my promise. I'm sure they care that you are making a fool out of yourself. >Pagepluscellular is stupid not to offer a year's service to anyone who >wants it, they should notify you on your home phone or email when your >120 days are going to be up, and they should not be so greedy as to >take your saved minutes away immediately the day after your 120 days >of service has passed. (How about a damned grace period?) If you don't like the way they do buisness, don't use them. I think you are confusing what you THINK they SHOULD do, with what you ACTUALLY AGREED to when you signed up. >I will never do business with them again and recommend you don't >either. You are free to do so. We are free to either act on it, or on the douzens of positive PPC posts on here. >Why should we? They obviously don't have any concept of customer >service, Please see the top of this post. "good customer service" does not mean "do whatever the customer wants" >and make no effort to avoid problems such as these by sending >emails or making phone calls when your service is up. Ah, so because you can't keep track of your service, you expect them to? >All they do is >put a little note that you have a text message at the top of your >phone when you turn it on. This does not help if you just use your >phone once or twice a month and don't see it in time, or if you don't >pay close attention to that tiny little icon for Msgs at the top of >your phone menu. Here I agree with you. how dare they expect you to actually look at the device you are paying for? I mean, what kind of company expects people to pay attention to the reminders they give you? >Ask yourself this question: What kind of company would rather take >away your saved minutes then keep you as a customer? My guess is one that expects the customer to be a responsible adult. >Pagepluscellular.com. They'll never steal another one of my minutes >nor get another penny from me. I'm sure they are broken hearted. > They use Verizon, but they are a terrible company with no concept of > customer service. [quoted text clipped - 5 lines] > need any more, OR they will not only cut off your service, but ALSO > TAKE AWAY ALL YOUR SAVED MINUTES. I forgot to renew within 120 days once, and my account was deactivated. I called them up and they restored my unused balance (about $50) and gave me 120 more days without me even adding another $10. Excellent customer service that went above and beyond what they were obligated to do. Now I have reminders on my calendar, both paper and electronic, to renew in time, since I don't know if they'll give me a break like that a second time. I highly recommend PagePlus to those that are looking for a low-cost prepaid service that operates on the network with the best coverage. But it's true that you really need to be on the ball about adding $10 every 120 days. >> They use Verizon, but they are a terrible company with no concept of >> customer service. SNIP SNIP >I highly recommend PagePlus to those that are looking for a low-cost >prepaid service that operates on the network with the best coverage. But >it's true that you really need to be on the ball about adding $10 every >120 days. I have had PagePlus service for a couple of years. I follow their terms of service and have been WELL pleased with them. Their CSR people are very nice and I see by my calendar that I need to add a card Thursday. Hope to use them for many more years! SignatureMr.E >I talked to the supervisor and told them if >they don't give me back at least half my saved minutes, I would cancel >my service, never use them again, and go on the net and tell everyone >how lousy their service is. They would not budge on the saved minutes, >so I am keeping my promise. Nobody cares, because nobody's heard of this outfit. A_C >> I talked to the supervisor and told them if >> they don't give me back at least half my saved minutes, I would cancel [quoted text clipped - 3 lines] > > Nobody cares, because nobody's heard of this outfit. Actually, on Usenet, a lot of people have heard of them. Probably the original poster didn't have an attitude that would encourage the customer service person to make an exception to the 120 day renewal period. They reinstated my minutes, and reactivated my account, with no hassle at all when I forgot to re-up on time. Sorry, but you can cry a river all you want to. I've had nothing but EXCELLENT service from PagePlus Cellular. I highly recommend them to anybody who wants prepaid cellular. Much better than what the others are doing. Looks like you didn't follow their rules, and you lost. Too bad, so sad. Don't let the door hit your a.s on the way out. > They use Verizon, but they are a terrible company with no concept of > customer service. > ><snip long ranting whine> PagePlus charges $10 for 120 days of service. That is only $2.50 a month to use the Verizon network with any Verizon compatible cell phone. Where else are you going to get a deal like that? So now that you lost all your minutes you are going to go to another prepaid company and pay more money for a worse cell phone network. That only makes sense to a whiner like you. On Tue, 10 Jun 2008 09:28:09 -0500, George <gh424NO824SPAM@cox.net> wrote: >Well, A., this is the way pretty much all prepaid plans >work. There are some exceptions, but most, including the [quoted text clipped - 15 lines] >And what better/cheaper service are you now going to switch >to? I agree with George. I am a page plus customer > <mindfulness...@gmail.com> wrote in message > [quoted text clipped - 12 lines] > company and pay more money for a worse cell phone network. That only makes > sense to a whiner like you. You people are all sheep... the type who just let companies treat you like dirt and keep coming back for more anyway. You probably love it when the credit card co. charges you $36 for a late payment too even if it was only one hour late. You probably have NO problem when the bank holds a check for a week even if you've been a customer for a year or more with no bounced checks. But you're okay with it "Because it's in the Terms of Serivce contract that they CAN. Corporations love people like you - because like good little Nazis you'll just follow whatever rules come along, you'll get right in line and goose step and then bend over and say, "Give me some more! I love it!" It's people lke me who have the sense to complain about bad customer service and bad policies, who contribute to positive change instead of just accepting the (bad) way things are. > You probably love it when the credit card co. charges you $36 for a > late payment too even if it was only one hour late. No, it sucks, but late is late. On the other hand, there have been a couple times when we were late because we tried to make the payment online earlier in the day, but the bank's website was down. On those occasions the bank credited the late fees back to us. > You probably have NO problem when the bank holds a check for a week > even if you've been a customer for a year or more with no bounced > checks. But you're okay with it "Because it's in the Terms of Serivce > contract that they CAN. Well, since those documents are legally binding, what exactly do you expect? Banks especially... and cellular carriers too... have clauses in their user agreements that they are entitled to change the rules at any time, with prior written notice (usually 30 days' notice), and that you have the option of terminating service if you don't agree with the new rules. In the case of a cell phone or credit card, you must agree to the terms first; with a credit card, you agree by signing the application (check the fine print!), and at least with my cell carrier (T-Mo), you are given an agreement to sign or verbally agree to over the phone. > Corporations love people like you - because like good little Nazis Wow. Good thing the Nazi reference doesn't make you sound like a complete a.shole. (Oh, wait, it actually does. Never mind...) > It's people lke me who have the sense to complain about bad customer > service and bad policies, who contribute to positive change instead of > just accepting the (bad) way things are. If you have problems with a specific service provider, switch service providers. SignatureSteve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol >It's people lke me who have the sense to complain about bad customer >service and bad policies, who contribute to positive change instead of >just accepting the (bad) way things are. It's people like you who simply cannot accept responsibility for their own mistakes, instead preferring to blame others. Grow up already. > On Fri, 20 Jun 2008 15:16:43 -0700 (PDT), mindfulness...@gmail.com > wrote: [quoted text clipped - 5 lines] > It's people like you who simply cannot accept responsibility for their > own mistakes, instead preferring to blame others. Grow up already. I fully accept responsibility for my mistake. I forgot to renew. I just want a company who will cut me some slack for my human error, a company who would rather keep a 3-year customer happy by, say, offering half my minutes back, or even 1/3 in this case, instead of saying "F--- you!" Eventually pageplus will go out of business due to the way they treat customers. And yes, I'd rather pay a little more and have a company who cares about people, not just about the bottom line. > It's people lke me who have the sense to complain about bad customer > service and bad policies, who contribute to positive change instead of > just accepting the (bad) way things are. I think that your problems may result from your attitude when you contact customer service. I've contacted PagePlus customer service on a few occasions and it's been excellent. I wish all companies had such polite, competent, U.S. based customer service. No passing you from department to department, they are just able to handle any issues and questions without passing the buck. I forgot to renew within 120 days once, and my account was deactivated. I called them up and they restored my unused balance (about $50) and gave me 120 more days without me even adding another $10. Excellent customer service that went above and beyond what they were obligated to do. You might want to change your approach when you call customer service. You can achieve much better results when you don't fly off the handle. > > It's people lke me who have the sense to complain about bad customer > > service and bad policies, who contribute to positive change instead of [quoted text clipped - 15 lines] > You might want to change your approach when you call customer service. > You can achieve much better results when you don't fly off the handle. Just wait til NEXT Time you forget... And no, I was very nice with customer service until they told me they were going to eat my minutes and no way would they let me keep even half of them (which I graciously suggested). Yes, they have a policy. Yes I did not meet my end of the agreement. Yes, they have every legal right to eat my minutes. But whatever happened to wanting to keep a long-term customer (3 years) happy? Whatever happened to bending the rules a little, compromising, and recognizing that their policy of offering no grace period and no email or phone reminder, makes it difficult for people to always remember each 120 days so maybe they should cut a customer some slack? Sure, they're very nice as long as you remember to renew, or forget only once maybe. The bottom line is, they don't care if you are a customer or not, apparently they make plenty of money and can afford to risk losing customers by pissing them off. They don't care about you as a customer. So if you want to do business with them, anyway, go for it. If you would rather do business with someone who cares a little, who offers a little kindness and understanding to you as a customer, then go elsewhere. Some day another company will come along with the same business model as pageplus EXCEPT that they will offer a grace period, a year service contract and an automated email or voicemail program to notify customers a week before their service is up, and guess what? pageplus will go out of business. And I will say "Good riddance, a.sholes!" |
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