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Cellular Phone Forum / Providers / Verizon / October 2008Backup Assistant Data Charges?
Title says it all. I backed up my phone one time last month and I see a $1.99 data charge on my bill. I don't do any data from my phone-- just make/receive a few calls. So do they hit you with data charges for backing up your phone book one time? If yes, well screw them. If they don't, guess I'll call up customer no-service and complain.... > Title says it all. I backed up my phone one time last month and I see a > $1.99 data charge on my bill. I don't do any data from my phone-- just [quoted text clipped - 3 lines] > time? If yes, well screw them. If they don't, guess I'll call up customer > no-service and complain.... You don't say what sort of phone you have. . . . I back my phone "contacts" up to my PC using a USB cable and Motorola Phone Tools. I also enter new contacts on my PC and copy the updated file to my phone. It beats the hell out of trying to enter contacts via the phone's keypad! > So do they hit you with data charges for backing up your phone book one > time? If yes, well screw them. They do. Looks like you'll have to screw them. -Frank >> So do they hit you with data charges for backing up your phone book >> one time? If yes, well screw them. > > They do. Looks like you'll have to screw them. > > -Frank I have had backup assistant for quite a while and I've never been charged for it. If you have a "My Verizon" account it doesn't cost anything. I am wondering why people who are savvy enough to post on Usenet don't have a My Verizon account yet. I recently got a new phone and downloaded all of my contacts to the new phone from Backup Assistant. It was flawless and free. I set my backup assistant account to automatically call in any changes at a particular time of day. It has worked fine for me.  SignatureJanet Wilder Bad spelling. Bad punctuation Good Friends. Good Life You're wrong about the data charge, Janet. From the VZW website... ------------------ * Unless you subscribeto V CAST VPak, V CAST Mobile TV Select Package or Nationwide Premium Plan, downloading the Backup Assistant application will require approximately 1 MB of data. Data sent or received will be aggregated each month, rounded up to the next megabyte and billed at $1.99 per MB. ------------------ The data transfer charge is different from the $1.99 monthly access charge (which is free with a My Verison account). -Frank >>> So do they hit you with data charges for backing up your phone book one >>> time? If yes, well screw them. [quoted text clipped - 13 lines] > I set my backup assistant account to automatically call in any changes at > a particular time of day. It has worked fine for me. > You're wrong about the data charge, Janet. > [quoted text clipped - 12 lines] > > -Frank I was on the phone with the CSR when we did the download to the new phone. The charge came up however she assured me that the transfer charge would not be billed to me because I have a My Verizon account. The download was done on 9/22. I have just, this moment, checked my billing and there is no data charge on this date, or for any date within my current statement. I am sure what you quoted may be correct in some situations, but all I know is what the CSR told me and the proof of it on my statement. Janet Wilder Bad spelling. Bad punctuation Good Friends. Good Life >> You're wrong about the data charge, Janet. >> [quoted text clipped - 27 lines] > Bad spelling. Bad punctuation > Good Friends. Good Life I had BA on one of my phones when I had the Americas Chioce Plan and it worked just as you describe. As soon as I upgraded my plan (Americas Choice Family plan) to the Natiowide Basic Familay plan, I stared to get billed data for BA. I have been a member of My Account for many years. I'm thinking, if you're on the AC plan, probably no data charges would apply. If you're on the Nationwide plan, they would. What plan do you have? -Frank >"Frankster" <frank@SPAM2TRASH.com> wrote: >I had BA on one of my phones when I had the Americas Chioce Plan and it >worked just as you describe. As soon as I upgraded my plan (Americas Choice >Family plan) to the Natiowide Basic Familay plan, I stared to get billed >data for BA. I have been a member of My Account for many years. I'm >thinking, if you're on the AC plan, probably no data charges would apply. If >you're on the Nationwide plan, they would. I'll bet you're right, Frank. Under the America's Choice plan data calls were treated like voice calls. Until VZW started eliminating the service, users were able to connect to the Internet for "minutes of use," for example. Under the Nationwide plan, ANY data calls are billed (currently at $1.99/MB) as data. It would follow, then, that downloading the Backup Assistant application would be free for those of us on the America's Choice plan and cost $1.99 for folks on the Nationwide plan. Since VZW says that USING the application is free of charge, users should not expect any data charges after the initial download of the app. SignatureDave, who has never been charged for use the Backup Assistant >>> You're wrong about the data charge, Janet. >>> [quoted text clipped - 36 lines] > > -Frank America's Choice II. Though they did say they were going to "upgrade" me to the new Nationwide something or other which is nothing more than the new name for ACII. My account, on line, still shows ACII SignatureJanet Wilder Bad spelling. Bad punctuation Good Friends. Good Life >>>> You're wrong about the data charge, Janet. >>>> [quoted text clipped - 41 lines] > to the new Nationwide something or other which is nothing more than the > new name for ACII. My account, on line, still shows ACII Yes, the only real difference with ACII and Nationwide is that on Nationwide you are prohibited for obtaining data utilizing "MOU" (Minutes of Use). With Nationwide, the only way you can get data is with the data portion of the plan. If you don't have one of the data type features, they just bill you pay-as-you-go, which is $1.99 per MB. Probably not to be confused with the $1.99 "fee" for downloading BA. I think that part is still free and/or will be reimbursed if you have a My Account account. That's the difference I think. The website is geared toward providing descriptions/instructions for their *current* plans. ACII is a legacy plan. -Frank >>>>> You're wrong about the data charge, Janet. >>>>> [quoted text clipped - 54 lines] > > -Frank That probably explains it. SignatureJanet Wilder Bad spelling. Bad punctuation Good Friends. Good Life > You're wrong about the data charge, Janet. > [quoted text clipped - 30 lines] >> I set my backup assistant account to automatically call in any changes >> at a particular time of day. It has worked fine for me. I, too, have a "My Verizon" online account and after two years, have never been charged for using their Backup Assistant application. > I, too, have a "My Verizon" online account and after two years, have never > been charged for using their Backup Assistant application. That's because you have the AC or ACIIplan. The new Nationwide plans charge for it. -Frank Janet is correct based upon my experience for the past year. > You're wrong about the data charge, Janet. > [quoted text clipped - 30 lines] >> I set my backup assistant account to automatically call in any changes at >> a particular time of day. It has worked fine for me. That's because you have AC or AC II. The Nationwide plan is different regarding data. -Frank > Janet is correct based upon my experience for the past year. > [quoted text clipped - 32 lines] >>> I set my backup assistant account to automatically call in any changes >>> at a particular time of day. It has worked fine for me. What you said, Janet..... Dean >>> So do they hit you with data charges for backing up your phone book one >>> time? If yes, well screw them. [quoted text clipped - 13 lines] > I set my backup assistant account to automatically call in any changes at > a particular time of day. It has worked fine for me. Do you have, as quoted in the text on the VZW website "V CAST VPak, V CAST Mobile TV Select Package or > Nationwide Premium Plan"? -Frank >>> So do they hit you with data charges for backing up your phone book one >>> time? If yes, well screw them. [quoted text clipped - 13 lines] > I set my backup assistant account to automatically call in any changes at > a particular time of day. It has worked fine for me. > Do you have, as quoted in the text on the VZW website "V CAST VPak, V > CAST Mobile TV Select Package or >> Nationwide Premium Plan"? > > -Frank Nope. Just regular AC II with bonus 2,000 renewal minutes good for 2 years. SignatureJanet Wilder Bad spelling. Bad punctuation Good Friends. Good Life > Title says it all. I backed up my phone one time last month and I see a > $1.99 data charge on my bill. I don't do any data from my phone-- just [quoted text clipped - 3 lines] > time? If yes, well screw them. If they don't, guess I'll call up customer > no-service and complain.... YES THEY DO AND NO THEY DO NOT. If you enroll in "My Verizon" online (it is free) then they will not charge you for that service. If you do not they will charge you. Enroll right now and then call 611 and tell them and they will deduct it off your bill. Thereafter they will not charge you. If you have an AC/ACII plan, they will deduct minutes for downloading data from GIN. If you have a Nationwide plan, they charge $2/MB. If you signed up for My Verizon, they give you Backup Assistant free. That $2 charge is probably for the initial download of Backup Assistant. Contact CS and tell them you have a My Verizon account and downloaded the FREE Backup Assistant and got charged data for it. They should give you at $2 credit. -- --------------------------------- --- -- - Posted with NewsLeecher v3.7 Final Web @ http://www.newsleecher.com/?usenet ------------------- ----- ---- -- - > Title says it all. I backed up my phone one time last month and I see a > $1.99 data charge on my bill. I don't do any data from my phone-- just [quoted text clipped - 3 lines] > time? If yes, well screw them. If they don't, guess I'll call up customer > no-service and complain.... OK-- here it is. I called customer no-service (is that new voice menu a bitch or what!!) and finally got to LaShonda or Shamika who agreed to credit the data charge--- but was clueless about what it was for. She said maybe someone may have used my phone (I live by myself) or I used the net--- I didn't Anyway, no, I didn't d/l BA last month-- it's been on my phone for as long as it's been available for free use by people with online My VZW accounts. However, I did change my plan a few months back due to a significantly reduced need for minutes-- and hadn't backed up since the change until last month. When I made the plan change, I didn't realize that the new plan was the Nationwide Plan rather than the AC 2 I'd been on for years and years. That looks like the difference So---- those who identified it as a data charge for backing up which is now billable under the new Nationwide Plan were right. |
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