Express Network free for existing verizon users?

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Fred - 25 Nov 2003 18:10 GMT

Hi,

Awhile ago I read a post that said that we could use the Express Network for
no additional charges (except airtime) if you are an existing verizon cell
customer.

I called customer service, they said you must pay an additional charge to
use it.

Any comments?

Thanks,

Fred
(to send email, get the lead out)

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Quick - 25 Nov 2003 18:47 GMT

> Awhile ago I read a post that said that we could use the Express Network for
> no additional charges (except airtime) if you are an existing verizon cell
[quoted text clipped - 4 lines]
>
> Any comments?

Please don't take offense... Go to google and search on this newsgroup.
This topic has been throughly beaten to death at least 3 times.

-Quick

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Peter Pan - 25 Nov 2003 20:24 GMT

> Hi,
>
[quoted text clipped - 11 lines]
> Fred
> (to send email, get the lead out)

Yup, call CS a hundred times and you will get 100 different answers. Think
about it, you call CS asking about something that is free and they make no
money on, is it any surprise that instead of explaining how to use something
totally free, they try and sell you something they can make a commission on?

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AJ - 25 Nov 2003 23:41 GMT

>Yup, call CS a hundred times and you will get 100 different answers. Think
>about it, you call CS asking about something that is free and they make no
>money on, is it any surprise that instead of explaining how to use something
>totally free, they try and sell you something they can make a commission on?

Peter is right. There are thousands using EN for free, just paying
minutes used the same as talking. It is a byproduct of the fact that
they want to sell ringtones and games at high speed. They don't really
want anyone using what you want but it can't really be stopped. If you
call 5-6 times you'll find a rep that knows how to turn it on for old
accounts. All new AC accounts have it automatically.
------------
When your PC gives a little they give a lot.
http://www.dslreports.com/forum/disco

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Al Klein - 29 Nov 2003 05:29 GMT

>Awhile ago I read a post that said that we could use the Express Network for
>no additional charges (except airtime) if you are an existing verizon cell
>customer.

>I called customer service, they said you must pay an additional charge to
>use it.

>Any comments?

Keep calling until you get a rep with an IQ (any IQ).

The plan you want is called EN-MOU - Express Network - Minutes Only
Used.

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Dapper Dave - 29 Nov 2003 14:24 GMT

>Al Klein <rukbat@pern.org> wrote:

>>Awhile ago I read a post that said that we could use the Express Network for
>>no additional charges (except airtime) if you are an existing verizon cell
[quoted text clipped - 9 lines]
>The plan you want is called EN-MOU - Express Network - Minutes Only
>Used.

This might be helpful: There is no EN-MOU "plan". It is a feature to have added
to your current voice plan.

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Al Klein - 30 Nov 2003 02:04 GMT

>>Al Klein <rukbat@pern.org> wrote:
>
[quoted text clipped - 14 lines]
>This might be helpful: There is no EN-MOU "plan". It is a feature to have added
>to your current voice plan.

Correct - it's added on the features page. My bad terminology.

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Peter Pan - 30 Nov 2003 04:50 GMT

> >>Al Klein <rukbat@pern.org> wrote:
> >
[quoted text clipped - 16 lines]
>
> Correct - it's added on the features page. My bad terminology.

Yup, and figure if you ask 100 CS people can you add an option to an
existing plan that makes them absolutely no money, you'll probably get 99 of
em trying to sell you something they can make a commission on, and with
luck, you will finally find one that will take a second or two to add that
option to your current plan for free.

You only asked one so far, you have 98 more to ask :)

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Al Klein - 30 Nov 2003 19:34 GMT

>Yup, and figure if you ask 100 CS people can you add an option to an
>existing plan that makes them absolutely no money, you'll probably get 99 of
>em trying to sell you something they can make a commission on, and with
>luck, you will finally find one that will take a second or two to add that
>option to your current plan for free.

>You only asked one so far, you have 98 more to ask :)

Actually I didn't ask. I went to the store, asked, was turned down
and demanded. It ended with the service manager adding the feature,
after checking with corporate, since he had no idea what it was. Even
though I gave him the code.

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