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Cellular Phone Forum / Providers / Verizon / June 2004VERIZON NYC MARKET SERVICE
Could it be that with Verizon taking on so many customers their service is no longer up to par. When I joined Verizon from Sprint they had close to 27 million customers. To date they have close to 40 million. I am having more dropped calls, and shotty service when in a call. And I shoule mention this is all happening in my home market of NYC. (not Roaming). This is happening with more frequency. Am I the only one noticing the drop in service recently. I want to stick with Verizon but if they can't handle all the new cusotmers coming in then they are going to conitnue to have service issues. Any thoughts? opinions? Thanks in advance > Could it be that with Verizon taking on so many customers their > service is no longer up to par. When I joined Verizon from Sprint they [quoted text clipped - 7 lines] > > Any thoughts? opinions? Thanks in advance Absolutely a major problem. I've been with them since 1998 and I use similar locations most of the time. There has been a decrease in service quality both in terms of dropped calls and in terms of call quality. My biggest difficulties are when I'm facing the Hudson River and picking up the major cell sites in NJ even though I'm in NY. But overall service has deteriorated to some degree. I think the best thing we can do is flood technical support (not customer support), with a demand that trouble tickets be opened wherever there is a consistently bad area. You have to be precise about which area you're talking about and they can check their records and see which cell sites are responding poorly based upon your calls. In other words, if you can tell them I was on such and such a street at such and such a time and I dropped 3 calls in a row....they can check their records to see which cell site you were accessing during those three dropped calls. Ask whoever you know to open trouble tickets. Put flyers up in the neighborhood where the difficulty is occurring, etc. Louise Flood tech support? That won't help a bit with a company that will refuse to actually give you customer service satisfaction. Don't you know this by now. Watch "the corporation" by Michael Moore and you'll understand a little bit better. All Verizon is doing is making a few people very rich before the sh.t hits the fan and all goes to hell. > > Could it be that with Verizon taking on so many customers their > > service is no longer up to par. When I joined Verizon from Sprint they [quoted text clipped - 32 lines] > > Louise Ahhhh. a Michael (big FAT liar) Moore fan. Sure explains quite a bit.... Oh, do you have any idea what a shareholder / corporation actually is? There are quite a few Verizon shareholders, not "a few".... Every time you post, you again demonstrate your unfailing ignorance. > Flood tech support? That won't help a bit with a company that will refuse to > actually give you customer service satisfaction. Don't you know this by now. [quoted text clipped - 38 lines] > > > > Louise Just a small but very significant correction. "The Corporation" was not made by Michael Moore (whatever you think of him and his physical shape). http://www.thecorporation.tv/ > Ahhhh. a Michael (big FAT liar) Moore fan. > Sure explains quite a bit.... That is an ad-hominem fallacy: http://www.nizkor.org/features/fallacies/ad-hominem.html > Oh, do you have any idea what a shareholder / corporation actually is? > There are quite a few Verizon shareholders, not "a few".... Technically there are only two shareholders in Verizon Wireless - Verizon and Vodaphone. Verizon itself has a wide diversity of shareholders, and none with a major holding: http://finance.yahoo.com/q/mh?s=VZ Customer service in most companies is run as a "loss" center and the company does try to minimize the expenses. They face a wide variety of customers calling in ranging from the complete idiots through to people who know what they are doing. Unfortunately it is very difficult to distinguish the two. In general the solution used is to have levels of service to try and filter things, as well as various forms of scripting to remove any form of discretion from the process. This AskTog column discusses it very well: http://www.asktog.com/columns/053CallCenters.html Roger >>Ahhhh. a Michael (big FAT liar) Moore fan. >>Sure explains quite a bit.... > > That is an ad-hominem fallacy: What the hell is an ad=hominem fallacy? The suggestion that Moore is both fat and a liar is an objective observation. I'm telling you, it must be the drugs I'm taking. After I pulled my cell phone out of my a.s last night, it actually continued to work and get great signal. I'm telling you, this Sony/Ericsson phone is awesome and the battery life will enable you to keep this little baby anywhere....even in your a.s. > Ahhhh. a Michael (big FAT liar) Moore fan. > Sure explains quite a bit.... [quoted text clipped - 46 lines] > > > > > > Louise > I am having more dropped calls, and shotty service when in a call. Yesterday I had a dropped call when I had five bars of signal strength! (In Queens) ------------------------------------------------------------ reply address bot resistant and human safe ------------------------------------------------------------ >> I am having more dropped calls, and shotty service when in a call. > >Yesterday I had a dropped call when I had five bars of signal strength! (In >Queens) This is the sort of thing which would be nice to have on a FAQ. Having a bunch of "bars" is no indication of how well your phone can hold a call. If too many people are active in your cell, or if you are picking up too many sites, your call will drop due to interference. The "signal strength" in a party may be high, but you may not be able to carry on a conversation with someone. > > I am having more dropped calls, and shotty service when in a call. > [quoted text clipped - 3 lines] > reply address bot resistant and human safe > ------------------------------------------------------------ That has become a common occurrence for me. The drops almost don't seem related to signal strength and I gather that would make sense if you're looking at congested cell sites. Louise > Could it be that with Verizon taking on so many customers their > service is no longer up to par. When I joined Verizon from Sprint they [quoted text clipped - 7 lines] > > Any thoughts? opinions? Thanks in advance I been wondering about how much band width the new phones with all the bells and whistles will be eating up. I haven't had any interest in the new features - I just want to send and receive phone calls - so I haven't looked into how the technology has changed. Web access, sending data and photos plus the increase in text messaging has to be using a lot more system resources. The marketoids seem to have taken many lessons from the PC world: "Just sell it - maybe it will get fixed later"! Cellular users have been lured into becoming unpaid Beta testers! -- Chas. verktyg@aol.spamski.com (Drop spamski to E-mail me) > I been wondering about how much band width the new phones > with all the bells and whistles will be eating up. I haven't > had any interest in the new features - I just want to send > and receive phone calls - so I haven't looked into how the > technology has changed. The voice stuff uses the same bandwidth. In CDMA data traffic has a lower priority than voice and will back off so there won't be much of an effect. > The marketoids seem to have taken many lessons from the PC > world: "Just sell it - maybe it will get fixed later"! > Cellular users have been lured into becoming unpaid Beta > testers! The big problem is that deploying and maintaining a cellular infrastructure is VERY expensive. You could try to build one and then hope to get customers to pay for it, or get loads of customers and hope to build what they need. All the companies do something in the middle these days. But when significant events happen like the number portability it can lead to changes that are outside what was expected. I don't think Verizon had planned on getting as many customers as they did. Then there are the issues in putting up new towers. It seems like everyone wants a cell phone, but enough people object when the company tries to put in towers. (Personally I don't see why people whine so much about it. Not wanting a rubbish dump near you I can understand, but a cell tower is not a big deal.) On the phone side, most of the phone companies behave like they are hardware companies. The think they haven't realised yet is that they are actually software companies that also happen to supply hardware with their software. One day they may get it. Roger >Then there are the issues in putting up new towers. It seems >like everyone wants a cell phone, but enough people object when >the company tries to put in towers. (Personally I don't see why >people whine so much about it. Not wanting a rubbish dump near >you I can understand, but a cell tower is not a big deal.) Oh, but we don't want all that radiation from a cell tower. We will all die from cancer after we have children with two heads. Besides, they would ruin the ambience of the neighborhood. :-) :-) :-) :-) :-) :-) :-) :-) :-) :-) > Oh, but we don't want all that radiation from a cell tower. We will > all die from cancer after we have children with two heads. Besides, > they would ruin the ambience of the neighborhood. > > :-) :-) :-) :-) :-) :-) :-) :-) :-) :-) But the same people who are concerned about the radiation sit in front of computers and TV screens, use electronic appliances, fly and often have a cell phone. I guess it is just the usual problem that most people have zero understanding of risks and probabilities. I had a friend who lives in Manhatten that actually has some or all of a cell tower in her apartment (I never did ask exactly how much - it just occupies part of her apartment). The cell company pays her handsomely to rent the space. Roger > > Oh, but we don't want all that radiation from a cell tower. We will > > all die from cancer after we have children with two heads. Besides, [quoted text clipped - 14 lines] > > Roger WOW - how big are they actually? How did she get the owner/landlord/co-op board etc. to let her do this? - Certainly would solve the problem :-) Louise > WOW - how big are they actually? I don't believe the antenna is very big, but it requires some other equipment to hook it into the phone network, as well as batteries as power backup and that sort of thing. > How did she get the owner/landlord/co-op board etc. to let her do this? She owned the place. I don't know more details than that. Roger Wait, you just said the big problem deploying and maintaining a cellular network is VERY expensive? Well, since Verizon doesn't give any benefits or out of the normal services like other cellular companies do, I'm sure this company has plenty of money to take care of it's technical departments. And since Verizon is terribly greeedy, they have plenty of cash on hand to do with what they please...even send their fraudulent executives on very expensive vacations. > > I been wondering about how much band width the new phones > > with all the bells and whistles will be eating up. I haven't [quoted text clipped - 36 lines] > > Roger > Wait, you just said the big problem deploying and maintaining a cellular > network is VERY expensive? Well, since Verizon doesn't give any benefits or > out of the normal services like other cellular companies do, I'm sure this > company has plenty of money Actually they have the lowest average revenue per user. The best I can figure it, VZW's plans are more expensive so people are very careful about going over minutes or using any additional services. Customers of the other carriers must be doing something to end up spending more on average, such as being less wary about going over minutes and using other services. > to take care of it's technical departments. And > since Verizon is terribly greeedy, they have plenty of cash on hand to do > with what they please...even send their fraudulent executives on very > expensive vacations. Well, fraudulent executives get outed/shamed/put on trial/jailed. If you are aware of fraudulent activity I am sure many journalists as well as law enforcement would be interested to hear about it. BTW Nextel is the only carrier that makes a profit IIRC so the other carriers do not have spare cash. In fact they have to figure out how to increase prices and decrease spending in order to stem the losses. Roger >> Wait, you just said the big problem deploying and maintaining a >> cellular network is VERY expensive? Well, since Verizon doesn't give [quoted text clipped - 22 lines] > how to increase prices and decrease spending in order to stem the > losses. Please Roger, can you be a bit more emotional? and not so factual? I think Killer may be upset about something he hasn't shared with us and has an axe to grind. Maybe simply looking for attention/recognition but he said that wasn't the case. 1) He listed all those things that make his life idilic and are the reason he doesn't really care what people here say about him or his posts (suddenly prolific) or if they even read them. 2) First post was about the lousy VZW equipment selection and how they are using obsolete technology that will have to be scraped soon to bring it up to date. Then he said that he switched to AT&T after years with VZW. I guess he willingly paid for lousy VZW service and equipment for years or was extorted into it. 3) Surely he is only posting to point out that there are better alternatives to VZW just in case this newsgroup is the single source of information in your life. 4) Did you know he has a job with the cable company? -Quick >Could it be that with Verizon taking on so many customers their >service is no longer up to par. When I joined Verizon from Sprint they [quoted text clipped - 6 lines] >they are going to conitnue to have service issues. >Any thoughts? opinions? Thanks in advance I too switched from Sprint to Verizon. I don't use my phone much, but for me Verizon service in NYC is superior to Sprint. For me the Sprint service was so bad that anything had to be better. Outside of NYC, I found Sprint service to be quite good. I would have at least a couple of bars of signal strength when friends with other services would have none. So far I have no regrets about switching service. -------------- Alex Welcome to my world! Hahaha, read the last 20 posts from me! > Could it be that with Verizon taking on so many customers their > service is no longer up to par. When I joined Verizon from Sprint they [quoted text clipped - 7 lines] > > Any thoughts? opinions? Thanks in advance |
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