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Cellular Phone Forum / Providers / Verizon / October 2004Aweful time getting Mobile Office Kit Installed
Hi, I have a Dell Inspiron 1100 and a Samsung A310. I am running Windows 2000. I am trying to get the mobile office kit installed and am having an aweful time. Here's what happens: I install the samsung USB drivers. Then I connect my phone. It detects a USB device. It then procceeds to give me the 'Microsoft Certified Driver' warning which I click yes on. It then says : USB Device: An error occurred during the installation of the device. The installation failed because a function driver was not specified for this device instance. I click 'Finish' which is the only option I have. Under DEVICE MANAGER. I see 'USB Device' with a yellow exclimation mark. Properties for it show 'The Drivers for this device are not installed. (Code 28)... well ok we'll reinstall. If I do "Search for drivers" it going in a cycle.. and choses C:\winnt\inf\usb.inf ARG! Even when I chose a driver it says it cound a better one... so I say 'display a list of the known drivers for this device'. Then chose other, then have disk. Browse to the samsung USB drivers area. It says 'SAMSUNG USB Composite Device' I click NEXT. I see it copy the files to C:\WINNT\SYSTEM32\ I then am told to restart. Once I restart it comes up and says: "This device cannot start. (Code 10) It shows the device type being USB controller and manufacturer: SAMSUNG Electronics Co., Ltd. I'm at the end of my rope.. Verizon doesn't seem to know what's wrong.. I've tried to install this on two computers now.. one being a free W2K install.. ARG! Now what? Any suggestions? Delete EVERYTHING (even the stuff in device manager).. Start over, and don't plug the phone/usb cable in UNTIL you are installing the second CD, and it is looking for it. If you plug the phone in BEFORE the second CD, windows itself tries to install the drivers and screws things up, rather than the second disk doing it. One you install it wrong, it is a royal pain and has to be deleted TOTALLY by hand before you try a reinstall.... > Hi, > I have a Dell Inspiron 1100 and a Samsung A310. I am running Windows [quoted text clipped - 34 lines] > I've tried to install this on two computers now.. one being a free W2K > install.. ARG! Now what? Any suggestions? I've noticed it's a royal pain.. my issue though is.. if I installed the CDMA modem drivers, then run the CD.. it says ok where do you want to look? If I choose USB it says 'not found' (cause the phone is not plugged in).. if I plug the phone in at this point, windows takes over and thinks it knows better then I do and installs it's OWN usb driver.. ugh. > Delete EVERYTHING (even the stuff in device manager).. Start over, and don't > plug the phone/usb cable in UNTIL you are installing the second CD, and it [quoted text clipped - 43 lines] >>I've tried to install this on two computers now.. one being a free W2K >>install.. ARG! Now what? Any suggestions? Strange.. I have two cd's.. One the USB stuff, and the other the MO stuff.. While it does ask where do you want to look, I tell it no, don't look at all, and it defaults to the drivers already installed... Here's something to try... Do the first CD (install the USB drivers). Now go to connections (depending on your version of windows, it may be called something different). Basically you will create a new dial-up setting, with the Verizon modem (whatever it is called by your software) with the number #777 and user id qnc password qnc. Try that, no Mobile Office yet, (and it will only do low speed, not high speed, for that you have to putz with setup strings and driver speeds) You only need the drivers to use low speed with dial-up. The idea is to try it with regular dial-up and just the drivers, to make sure that part works. From what you said, if I run the second CD and wait until it says "plug the phone in now" <--- not the exact words, but similar. It runs without trying to install drivers for a new USB device. If I plug the cable in at any other time, it does what you say (new USB device found, an tries to install drivers)... Point is, that if you plug the USB cable in at *any* time other than when specifically told to, windows takes off and tries to install stuff... You *DON'T* want that to happen! PS If you have free N&W, wait until after 9:01PM tonight... it's free when you get it working! (and free is our friend, free is good :) > I've noticed it's a royal pain.. my issue though is.. if I installed the > CDMA modem drivers, then run the CD.. it says ok where do you want to [quoted text clipped - 49 lines] >>>I've tried to install this on two computers now.. one being a free W2K >>>install.. ARG! Now what? Any suggestions? Yeah that doesn't work... doesn't detect it unless it's plugged in.. I'll try your thing about choosing another option for the modem with CD-2... Also Verizon is sending me a new CD-1... suspecting may corrupt files (though I find that hard to believe). Yeah basically all I want to do is be able to dial-up (after 901) and in an emergency during peak hours... > Strange.. I have two cd's.. One the USB stuff, and the other the MO stuff.. > While it does ask where do you want to look, I tell it no, don't look at [quoted text clipped - 76 lines] >>>>I've tried to install this on two computers now.. one being a free W2K >>>>install.. ARG! Now what? Any suggestions? Where you able to do the test? (Pasted here in case you missed it...). If successful, while you can still try to get it going, it will work for sure with qwk2net as an emergency backup to get email.... (too slow for surfing) > Here's something to try... Do the first CD (install the USB drivers). Now > go to connections (depending on your version of windows, it may be called [quoted text clipped - 7 lines] > try it with regular dial-up and just the drivers, to make sure that part > works. > Yeah that doesn't work... doesn't detect it unless it's plugged in.. I'll > try your thing about choosing another option for the modem with CD-2... > Also Verizon is sending me a new CD-1... suspecting may corrupt files > (though I find that hard to believe). Yeah basically all I want to do is > be able to dial-up (after 901) and in an emergency during peak hours... Make sure that the port under Systems/device manager/ports/USB to Serial is the same as the port for your phone found under Modems. If they are not it won't work. It would have to be removed from Modems and re-installed until you get the ports to match. When an error shows up, it's only a guess and many times does not really represent the problem. Luck Thanks.. but it's not even getting that far =( > Make sure that the port under Systems/device manager/ports/USB to Serial is > the > same as the port for your phone found under Modems. If they are not it won't > work. It would have to be removed from Modems and re-installed until you get > the ports to match. When an error shows up, it's only a guess and many times > does not really represent the problem. Luck |
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