 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
| HomeDiscussion Groups General General TopicsGSMBluetoothProviders AlltelATT WirelessCingularFidoNextelSprint PCST-MobileVerizonManufacturers EricssonNokiaMotorolaCountry Specific Australian GroupUK GroupRelated Topics PocketPCPalmMore Topics ... |
Cellular Phone Forum / Providers / Verizon / February 2005Verizon Customer Service
Hi, FWIW, my experiences with Verizon CS have been very positive. Each time I have called them I have gotten through fairly quickly, and the person I have talked to has been friendly and helpful (and not rushed - often you get the feeling that some CS people are trying to get rid of you). I realize that this may be very different from other's experiences here, but I thought I'd mention my positive experience. Cheers, Esmail ps: no, I don't work for verizon .. ;-) Esmail Bonakdarian said the following on 1/25/2005 9:00 AM: > Hi, > [quoted text clipped - 12 lines] > Esmail > ps: no, I don't work for verizon .. ;-) I called CS to ask about getting my VX6100 phone firmware upgraded. Since the nearest store to get it done was a 180 mile round trip they gave me a month free plus 20 dollars. Not bad CS.  SignatureKirk "Screw the planes, take a train", Me > I called CS to ask about getting my VX6100 phone firmware > upgraded. Since the nearest store to get it done was a > 180 mile round trip they gave me a month free plus 20 > dollars. Not bad CS. 90 miles to a store with a tech! Is captain Kirk off planet at the moment? :) -Quick Quick said the following on 1/25/2005 10:57 AM: >>I called CS to ask about getting my VX6100 phone firmware >>upgraded. Since the nearest store to get it done was a [quoted text clipped - 5 lines] > > -Quick Nope, N. Idaho. 50 miles south of the Canadian border. Nearest store is in Spokane, Wa. But sometimes I wish I was off the planet. ;-) SignatureKirk "Screw the planes, take a train", Me >> I called CS to ask about getting my VX6100 phone firmware >> upgraded. Since the nearest store to get it done was a [quoted text clipped - 5 lines] > > -Quick Actually, he's lucky it was only 90 Miles.. I was in Fairbanks Alaska this summer, needed an upgrade, but the closest verizon tech place was in seattle, about 1800 miles away! (in case anyone gives a rats butt, I bought a phone off ebay for $35 instead, and had it shipped to me, seemed way cheaper than the travel, came fedex, but I have no idea what the planes captain was named ((used to have a pilot friend named Kirk, and when he took off, he used to ask the tower for permission to leave the planet) :) You're cute! And so obviously a man :).....................J >>> I called CS to ask about getting my VX6100 phone firmware >>> upgraded. Since the nearest store to get it done was a [quoted text clipped - 15 lines] > have a pilot friend named Kirk, and when he took off, he used to ask the > tower for permission to leave the planet) :) I have always found CS helpful, especially via online contact at their website. Lately, their responses have been longer getting to me, maybe a day now compared to just a few hours some time ago but the info is on the money. Called to upgrade a program today and had very good luck with the 800 number. Deed was done within 10 minutes, including some questions I needed answers for. SignatureQuesto messaggio e' stato inoltrato automaticamente da un paio di anonymous remailer. Il mittente originale e' sconosciuto e non identificabile. Datevi pace. > Subject: Verizon Customer Service > From: Esmail Bonakdarian <ebonakDUH@hotmail.com> [quoted text clipped - 17 lines] > Esmail > ps: no, I don't work for verizon .. ;-) Yeah, customer service is one of the highlights of Verizon. (There are downsides, but thankfully Customer Service isn't one of them.) CS is one of the most important criteria to me. You actually think Verizon's customer service department is one of their hightlights? An opinion no doubt...as well as mine. Their customer service department is horrible. 10 out of 10 times I'll call for anything and 10 out of 10 times they won't be able to help or resolve anything. Actually in my experience my issues and problems have gotten worse after contacting them. After you call one day, it all starts a long story. By the time you are on your 10th call to solve an issue that customer service rep has to read through all the notes and crap the other 9 people left...only to leave this person confused beyond belief and more incompetent then without reading anything. > > Subject: Verizon Customer Service > > From: Esmail Bonakdarian <ebonakDUH@hotmail.com> [quoted text clipped - 21 lines] > downsides, but thankfully Customer Service isn't one of them.) CS is one of > the most important criteria to me. > You actually think Verizon's customer service department is one of their > hightlights? An opinion no doubt...as well as mine. Their customer service > department is horrible. No worse than any other carrier. And my point was to indicate how Verizon's customer service is really bad. What the hell was your point? And people bitch about my posts. > > You actually think Verizon's customer service department is one of their > > hightlights? An opinion no doubt...as well as mine. Their customer service > > department is horrible. > > No worse than any other carrier. > And my point was to indicate how Verizon's customer service is really bad. > What the hell was your point? And people bitch about my posts. [quoted text clipped - 5 lines] >> >> No worse than any other carrier. My point was that all carriers have problems with CS. Why take up bandwidth posting information we already know about? > Subject: Re: Verizon Customer Service > From: <xman@thedripper.com> [quoted text clipped - 11 lines] > person confused beyond belief and more incompetent then without reading > anything. Sorry that you've had some bad experiences. Mine's been wonderful. I hope it continues that way. My experience with customer service has been great. they have always gone out of their way to help me. >> Subject: Re: Verizon Customer Service >> From: <xman@thedripper.com> [quoted text clipped - 21 lines] > hope > it continues that way. > My experience with customer service has been great. they have always gone > out of their way to help me. Agreed. When I was with VZW I never had any issues with CS. SignatureJustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638) Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED "In case anyone was wondering, that big glowing globe above the Victor Valley is the sun." -Victorville _Daily Press_ on the unusually large amount of rain the Southland has gotten this winter (January 12th, 2005) I have to give them a positive rating too- at least for the people on the other end of the phone. However the people working in the stores are only slightly more than totally usless. I've had to phone CS in the store to MAKE THEM do what CS said they should do! Sheesh! I did meet a good tech that admitted he couldn't understand the LG instruction book either! -Pete > Hi, > [quoted text clipped - 12 lines] > Esmail > ps: no, I don't work for verizon .. ;-) |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2010 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.