 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
| HomeDiscussion Groups General General TopicsGSMBluetoothProviders AlltelATT WirelessCingularFidoNextelSprint PCST-MobileVerizonManufacturers EricssonNokiaMotorolaCountry Specific Australian GroupUK GroupRelated Topics PocketPCPalmMore Topics ... |
Cellular Phone Forum / Providers / Verizon / February 2005Data Charges on AC
I just got my latest bill and found $600 of data charges for the month! I have been on AC since Nov and never noticed data charges before. These data calls were all within my voice minutes allowed or on unlimited weekends/nights. It was in Las Vegas and I was using 1X data network (#777). I thought data was included in your minutes if you were on AC and had national access. What can I do? Will VZW cancell the charges one time? TIA Please call them (611) and ask. Please report back here how it goes for you. -Dan  Signature======================= Oregon and the Pacific Northwest http://cell.uoregon.edu -- out of curiosity... how much data was transmitted / how much airtime did you use? >I just got my latest bill and found $600 of data charges for the month! I >have been on AC since Nov and never noticed data charges before. These data [quoted text clipped - 6 lines] > > TIA > out of curiosity... how much data was transmitted / how much airtime did you > use? [quoted text clipped - 9 lines] >> >>TIA Over the week I was in Las Vegas, I used about 1150 mins. It was pretty much all nights/weekends. Maybe 100 mins Peak. I have been on VZW for years and used slow speed data. Never data charges. In Nov 04, I switched to AC from single rate west. I was told that high speed data network was available but I declined the service. I was also told at the time that if you had national access, you could get data for just minutes used. Then I see my bill and thw whopping $600 data charges. I used Express Network #777. I guess if I used Q2N or QNC whichever it's called and 14.4 connection it would be free. But not the Express Network. I am calling to complain and hopefully get the charges cancelled. I will report back. > Over the week I was in Las Vegas, I used about 1150 mins. It was pretty > much all nights/weekends. Maybe 100 mins Peak. That works out to about 50 cents a min - I might be willing to pay that for a quick email check in an airport (buying airport access might be less expensive though). Before they put 1x on the minute of use plan back in June 2003 (or was it 2002?), I would have gladly paid a per minute fee for faster access since I didn't use it enough to need a real data plan. It woulda been nice to be forewarned that as of xx date, there would be a charge for using it though... > I just got my latest bill and found $600 of data charges > for the month! I have been on AC since Nov and never [quoted text clipped - 3 lines] > data network (#777). I thought data was included in your > minutes if you were on AC and had national access. This is true... provided that the "national access" you are refering to is the feature. If you go online to My Account -> Statements -> Service Profile and look in the section Enhanced Services you should see "Natl Enhanced Svc Access" listed there. If this is listed there and they did bill you there is either a mistake or they have started billing for tethered/internet access. Everybody is interested in what CS tells you. -Quick >>I just got my latest bill and found $600 of data charges >>for the month! I have been on AC since Nov and never [quoted text clipped - 15 lines] > > -Quick Here is my Profile: Enhanced Services: 3-Way Calling , Busy Transfer, Call Forwarding, No Answer Transfer, Call Waiting, Call Delivery, TXT Msg W Per Msg Charges, Caller ID, Message Waiting Ind, Declined Insurance, Streamline Billing, Voice Mail Plus, Natl Enhanced Svc Access, In Clg Nat Unl Share- Sec, Americas Choice LD As you can see it clearly has Natl Enhanced Svc Access. Will post customer service response shortly. >>> I just got my latest bill and found $600 of data charges >>> for the month! I have been on AC since Nov and never [quoted text clipped - 27 lines] > > Will post customer service response shortly. Just got off phone with CS. They said when I "changed" plans in Dec to add the free extra 100 mins for family plan, somehow CS put the wrong code in and I was charged for Nights/Weekends, even voice calls. They corrected this today and all my calls including data connections were free. CS verified that if you have Natl Enhanced SVC access you are not charged for data. Only minutes used. Just as Quick pointed out. Quick - you were right. It was VZW mistake. And they were quick to correct it. So, I guess, the NEW AC plan does NOT include free data no matter what?? And now I know what all the chatter is about. >>>> I just got my latest bill and found $600 of data >>>> charges for the month! I have been on AC since Nov and [quoted text clipped - 46 lines] > no matter what?? And now I know what all the chatter is > about. Well, maybe. I switched to the same promo plan. I have an AC Familyshare. My Kyocera 7135 was flagged (ESN) as a PDA phone which required a data plan to be activated. I opted for the "pay as you go" at $.015/Kb. My wife has a VX4400 and retained the Natl Enhanced Svc Access no problem. Some have said they called back a few times and managed to find someone to put the Natl Enhanced Svc Access back but I'm dubious. I suspect it may be temporary or didn't actually happen. The rep that did mine said she had tried and failed for a previous customer and even suggested that I don't switch if it was important for me. -Quick I wondered if that was it when I calculated the per min fee. Yes, no free data on new accounts and they may be cracking down on free data. But until someone gets billed for it, we don't know if older contracts are affected. > Just got off phone with CS. They said when I "changed" plans in Dec to add > the free extra 100 mins for family plan, somehow CS put the wrong code in > and I was charged for Nights/Weekends, even voice calls. <g> > So, I guess, the NEW AC plan does NOT include free data no matter what?? > And now I know what all the chatter is about. > I wondered if that was it when I calculated the per min fee. > > Yes, no free data on new accounts and they may be cracking down on free > data. But until someone gets billed for it, we don't know if older contracts > are affected. They have been contacting alot of people who have been getting the EN for free. Basically warning them to get a data plan or get charged for data usage. There have been some getting hit pretty hard on bills. KC >> I wondered if that was it when I calculated the per min >> fee. [quoted text clipped - 8 lines] > data plan or get charged for data usage. There have been > some getting hit pretty hard on bills. No one has posted a first hand experience here on either so far. -Quick >>> I wondered if that was it when I calculated the per min >>> fee. [quoted text clipped - 12 lines] > > -Quick Hey.. never let a little thing like any proof whatsoever get in the way of a good conspiracy theory... :) so my question is this stull. Is the NO DATA usage without a DATA PLAN only for plans from 2/21 and on? I used data 1x on 2/12 - my bill runs from the 13th through the 12th. I was not billed for the 2/12 usage, just minutes were taken. On 2/14 my plan was changed to access the 9 $10 additional lines and the 200 extrra minutes I would gain. My question is will I now be charged for data? -- Or since I am still on the older plan, prior to 2/21 will I not be charged? thanks > >>> I wondered if that was it when I calculated the per min > >>> fee. [quoted text clipped - 15 lines] > Hey.. never let a little thing like any proof whatsoever get in the way of a > good conspiracy theory... :) > so my question is this stull. Is the NO DATA usage without a DATA > PLAN only for plans from 2/21 and on? [quoted text clipped - 8 lines] > > thanks How bout doing a test? Use it for a minute or two, wait until the next day and see what it shows for usage since the last bill? oh i have used it since my last bill a total of 3 minutes or so, where do i check?...i thought i had to wait til next bill to see >> so my question is this stull. Is the NO DATA usage without a DATA >> PLAN only for plans from 2/21 and on? [quoted text clipped - 11 lines] > How bout doing a test? Use it for a minute or two, wait until the next day > and see what it shows for usage since the last bill? Can you access your account online? There is a link for show detail since last bill.. That is usually updated every 24 hours... > oh i have used it since my last bill a total of 3 minutes or so, where do > i check?...i thought i had to wait til next bill to see [quoted text clipped - 14 lines] >> How bout doing a test? Use it for a minute or two, wait until the >> next day and see what it shows for usage since the last bill? yes it has a data 3.3mb under one of my numbers > Can you access your account online? There is a link for show detail since > last bill.. That is usually updated every 24 hours... [quoted text clipped - 17 lines] >>> How bout doing a test? Use it for a minute or two, wait until the >>> next day and see what it shows for usage since the last bill? I purchased a Samsung i600 privately and activated it on my existing account. Previuosly, I was not using a pda phone. I have done a little surfing. When I just checked, I do not see any data usage charged to my account. > yes it has a data 3.3mb under one of my numbers > [quoted text clipped - 19 lines] >>>> How bout doing a test? Use it for a minute or two, wait until the >>>> next day and see what it shows for usage since the last bill? >How bout doing a test? Use it for a minute or two, wait until the next day >and see what it shows for usage since the last bill? First the particulars: Samsung A650 using Mobile Office Kit America's Choice Family Plan, updated on 1/24/2005 Month cycle 23rd of each month I did a test on NA, for about 6 minutes, on 2/22. No Data usage showed up on my account at verizonwireless.com. This weekend I got my bill online. No data charges, just minutes used. 10 minutes were tagged peak, the rest offpeak or weekend. I also had 14 minutes of usage called Outbound Data CL, which were calls to my ISP's modem pool. So I called *611 to ask about this, cause I fully expected to see some charges for data usage. He told me they will be charging me in the future, but he doesn't know when that'll happen. They'll be charging me for mb usage but I forgot to ask him how much per mb. He's suppose to offer the data plans for me to use, the cheapest is the 20mb for $39.99 ($2 per mb). Also the plan only covers usage on their network, so data usage connecting to my ISP's modem pool wouldn't be covered by the data plan. When I told him my account doesn't show data usage other than text messages sent/received on verizonwireless.com, he said that'll show up when I get a data plan. But I don't have a text message plan, either, but that usage shows up. Then I called them again, to ask about the cost per mb and if there was a difference between NA and Q2N data charges. This time, another guy told me I won't be getting Data charges ever, unless I switch to a PDA. Cause, I'm using an airtime plan as opposed to a PDA which uses a data plan. PDA's are always connecting to the network, so that's why it needs a data plan. I'm already being charged for data, but it's based on a minute usage plan, not a data usage plan. But he also said I shouldn't be able to connect to the NA network at all, only the Q2N network, but I know I do, because the I get speeds faster than landline connections with the 1XRTT, and pathetic speeds with Q2N. He also told me data charges are .004 cent per kb. Move the decimal, and it's 4 cents a mb? Maybe it's .004 dollars a kb ($4 per mb). So I'm still confused, I'm still getting conflicting info. So I'll just keep using it for now, on nights and weekends. Someday, I'll either get a surprise on my bill, or my account on verizonwireless.com will start showing data usage other than text messages. Or I'll never get charged as long as I'm not using a PDA. I dunno... >> How bout doing a test? Use it for a minute or two, wait until the >> next day and see what it shows for usage since the last bill? > So I'm still confused, I'm still getting conflicting info. So I'll > just keep using it for now, on nights and weekends. Someday, I'll > either get a surprise on my bill, or my account on verizonwireless.com > will start showing data usage other than text messages. Or I'll never > get charged as long as I'm not using a PDA. I dunno... Pretty similar to mine.. I have been using the MOU for a few years, and am still not being charged. I finally talked to someone at CS that said keep checking the bill, if it shows a surprise charge, CS will usually take them off ONCE.. At that point, just don't use it again. I don't see how they can ever charge for q2n stuff, you are basically calling a LD number direct, and not sure how they determine data, since you can call #777 for q2n (I travel and don't want to worry about changing dial-up numbers, so always use the #777, even for q2n) > I don't see how they can ever charge for q2n stuff, > you are basically calling a LD number direct, and > not sure how they determine data, since you can > call #777 for q2n (I travel and don't want to worry > about changing dial-up numbers, so always use > the #777, even for q2n) The terminating equipment (and so the network on the other end) has to change parameters for data over a digital connection. One could do voice over a data channel but it would be the least efficient use of the channel. Various things can be done with voice to optimize network resources that will not work for a data connection. Compression codecs for example can convey voice with at least an 8:1 (and often much higher) compression ratio. Voice band data on the other hand cannot be compressed and may even require bit exactness. So the phone has to tell the network that the call is a data call. So they have to know it's a data call for it to work. Beyond that it's just billing policy. -Quick >> I don't see how they can ever charge for q2n stuff, >> you are basically calling a LD number direct, and [quoted text clipped - 20 lines] > > -Quick Are you insinuating that they will start charging for Q2N calls!?!?!? I haven't heard anything (on ac 1) that that would ever happen......Now you are saying it may/will? >>> I don't see how they can ever charge for q2n stuff, >>> you are basically calling a LD number direct, and [quoted text clipped - 26 lines] > I haven't heard anything (on ac 1) that that would ever > happen......Now you are saying it may/will? Good grief... did I say that? I don't think so, and I re-read it a couple of times... I don't think I insinuated anything. You said: "I don't see how they can ever charge for q2n stuff, you are basically calling a LD number direct, and not sure how they determine data,..." I simply explained how they determine that it's a data call. Nothing more, nothing less. How in the world did you read more into it than that? -Quick >>>> I don't see how they can ever charge for q2n stuff, >>>> you are basically calling a LD number direct, and [quoted text clipped - 40 lines] > > -Quick Cause I and many others, use #777 for q2n calls, so we don't have to remember numbers, and reconnects are a second or so, since there is no modem negotiation. >>>>> I don't see how they can ever charge for q2n stuff, >>>>> you are basically calling a LD number direct, and [quoted text clipped - 45 lines] > don't have to remember numbers, and reconnects are a > second or so, since there is no modem negotiation. So what I said is that when you make a data call they know it's a data call. Even if it's Q2N. -Quick > I don't see how they can ever charge for q2n stuff, you are > basically calling a LD number direct, and not sure how they > determine data, since you can call #777 for q2n (I travel and don't > want to worry about changing dial-up numbers, so always use the > #777, even for q2n) My calls to my ISP's modem pool were tagged as "Outbound Data CL", so the system knows it's a data call, even though I'm not calling #777. The speed is even slower than Q2N but; obviously something I don't want to use unless I'm desperate. Ok since I'm here, I have another question: what's the difference between National Access and Extended Network (1XRRT)? I've always assumed the fast network was called NA, and that's what I've been using with just Windows and the modem drivers. I recently re-installed the Mobile Office Kit (you're right, Marc, it's easier... the init codes must just change with the connection type, you don't even have to know what they are) and the connection is called Extended Network (1XRTT). I'm sure I'm accessing the same thing, regardless of what I (or my Office Kit) calls it. >Ok since I'm here, I have another question: what's the difference >between National Access and Extended Network (1XRRT)? I've always [quoted text clipped - 5 lines] >I'm sure I'm accessing the same thing, regardless of what I (or my >Office Kit) calls it. Oops, check that... it's called "Express Network (1XRTT)" on my Mobile Office Kit. National Access is a new name for Express Network -- they are the same product. > >Ok since I'm here, I have another question: what's the difference > >between National Access and Extended Network (1XRRT)? I've always [quoted text clipped - 8 lines] > Oops, check that... it's called "Express Network (1XRTT)" on my Mobile > Office Kit. >> Ok since I'm here, I have another question: what's the difference >> between National Access and Extended Network (1XRRT)? I've always [quoted text clipped - 8 lines] > Oops, check that... it's called "Express Network (1XRTT)" on my Mobile > Office Kit. The 1X network used to be called Express Network, then the name changed to NationalAccess, and now I hear people refer to it as the NA part of (the plan)NationalAccess AND BroadbandAccess... Too confusing for me... I'm a binary type person.. yes/no black/whie on/off etc... I just call it 1X.... :) As for the diference, The lower speed is basically circuit switched (lower speeds, actualy 14.4 but to sell more, the number on the screen may be bigger) and is usually called Quick 2 Net (or Q2N for shorthand) The higher speed (1X in various names) is packet switched, and can have speeds up to 144 (10 times the Q2N speed), but usual connects are about 80-100.. Faster than a normal phone line (about 52-56) and of course then there is EVDO (also called 1X-EVDO just to confuse the heck out of people) and can have speeds up to 2000 (but usual connects are about 300-500).... Confused yet? If not, give the marketers/spinners a bit more time... :) > >> I wondered if that was it when I calculated the per min > >> fee. [quoted text clipped - 12 lines] > > -Quick Go to Howard Forums and do a search. Lots of reports there of people beginning to get charged for data instead of minutes. KC looks like the complaints involve pda phones, not 'normal' phones... I want to know when non-pda phones are billed for modem use. >> >> I wondered if that was it when I calculated the per min >> >> fee. [quoted text clipped - 17 lines] > > KC >I wondered if that was it when I calculated the per min fee. > >Yes, no free data on new accounts and they may be cracking down on free >data. But until someone gets billed for it, we don't know if older contracts >are affected. I'll know for sure when my bill comes in, but my DSL and phone service have been down for 2 days (power company issue) and I have been using the QNC on a June 2002 AC/400 account. Neither #MIN or #DATA show any additional data charges or usage. The data minutes seem to be coming out of my peak or N&W buckets, depending on time of call. > This is true... provided that the "national access" you are > refering to is the feature. If you go online to > My Account -> Statements -> Service Profile and look > in the section Enhanced Services you should see > "Natl Enhanced Svc Access" listed there. hmm.. I dont have "Natl Enhanced Svc Access" listed, but I have never been charged anything other then minutes for 1x data, I did have them add MOU once it became available, and I have been using it ever since, I dont use it alot, but when I do use it I tend to rack up quite a few min here and there. geoff |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2008 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.