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Cellular Phone Forum / Providers / Verizon / April 2005No more Mr. Nice Guy at Verizon Wireless
I stopped by a VZW company store this afternoon-- my phone was having big problems and I needed to do something about it. I asked the tech to put it on the diagnostics machine-- only to be told all were pulled from the stores. No more "find the problem and fix it" at the store level. In the past, even when your phone was out of warranty, if you talked nice to the tech, they'd swap it out for free-- or for minimal cost. No more. Fortunately, I did have a backup phone I purchased on Ebay a while back so I asked them to dump the phonebook from the sick phone to the working one. They wanted $10 to do that plus $15 to switch the number--- though I told the tech I could switch it myself for free online and re-enter the numbers in a half-hour. He said he knew that and was sorry-- but he couldn't waive the fees. I griped to the store manager-- saying I've been a customer for 6-7 years and expected better treatment. "You're not alone", he said, "VZW has lost their customer-mindedness. Our hands are tied-- there's not much we can do for you any more." I told him I felt nickeled and dimed to death and he agreed. True--VZW has good coverage and a solid network.....but if you start to piss your customers off by treating them like dirt, it's going to cost you in the long run. I for one may well try someone else when my current contract is up in a few months. I hope some of the VZW suits monitor this NG and read this............ Cleburne > I stopped by a VZW company store this afternoon-- my phone was having > big problems and I needed to do something about it. I asked the tech [quoted text clipped - 27 lines] > > Cleburne Sounds like exactly what happend to me. You think that is bad, just wait until you have to actually use the phone insurance. I felt like I was being interragated by the friggin KGB! Still not resolved after 2 weeks of BS. JohnS >> I stopped by a VZW company store this afternoon-- my phone was having >> big problems and I needed to do something about it. I asked the tech [quoted text clipped - 34 lines] > > JohnS I have to agree it does seem like VZW is nickeling and diming me to death. I have been with them for a year, and I am on my third phone. My last vx4500 developed a problem where it would turn itself off for no reason. Not good when you are trying to arrange a job interview or getting directions. I recently took my number to NXTL and so far the service is great. >X-No-Archive: yes > [quoted text clipped - 43 lines] >trying to arrange a job interview or getting directions. I recently took my >number to NXTL and so far the service is great. I won't going into any tirades regarding VZW but I will tell you that I have been a customer of theirs since 1988. I went to Cingular this past Feb. >>X-No-Archive: yes >> [quoted text clipped - 48 lines] > >I went to Cingular this past Feb. They all suck after a while. I was with Cingular since it was Bell South Mobility. I attempted to upgrade phones and what I got was a bunch of crap. The service reps (read plural) that I spoke with all had a bad attitude or the personality of a door knob. I was going to buy three phones and they gave me such a hard time that I went with Verizon. I hoe they don't turn ugly too. SloPe >Sounds like exactly what happend to me. You think that is bad, just wait >until you have to actually use the phone insurance. I felt like I was >being interragated by the friggin KGB! Still not resolved after 2 weeks >of BS. Which insurance company? I did a claim through Lockline, and it was smooth as can be.  SignatureTo reply, remove TheObvious from my e-mail address. And so it begins. VZW's long standing at the top of the wireless field ends with the dissolutionment of it's loyal customer's. >And so it begins. VZW's long standing at the top of the wireless field ends >with the dissolutionment of it's loyal customer's. What does loyalty have to do with it? >>And so it begins. VZW's long standing at the top of the wireless field ends >>with the dissolutionment of it's loyal customer's. >> > What does loyalty have to do with it? It hits the bottom line. VZW spends hundreds of millions of dollars a year trying to get new customers. They don't break out the specific number, but do lump it in with general selling expenditure. From all the searching I have done, the quote from this page sums it up best: http://wirelessreview.com/mag/wireless_principal_portability/ With customer acquisition costs ranging from $150 to $300, and payback cycles as long as 14 months, carriers want to hang onto the customers they have for as long as they can. Loyal customers cost a lot less than trying to get new ones, especially given how saturated the market is now. And part of your monthly bill goes for the carrier doing this spending, so it affects everyone. Roger >>And so it begins. VZW's long standing at the top of the wireless field >>ends >>with the dissolutionment of it's loyal customer's. > > What does loyalty have to do with it? I'm sorry Tommy, I don't understand your question. Please explain what exactly you are confused about. "tommy" | >And so it begins. VZW's long standing at the top of the wireless field ends | >with the disillusionment of it's loyal customer's. | | What does loyalty have to do with it? At one time customer loyalty and retention was a rock of marketing/business management 101 and a high item on the company's business plan. I dropped VZN-W in December of 04 after being a customer since their predecessors. Sill getting bills, hate mail and collection calls wanting to know why I've not paid the bill for service I don't have. Dropped their DSL and local phone service for the same reason ... lack of concern for my business. It would have been nice if VZN would hear ME now and then. <snip> > I hope some of the VZW suits monitor this NG and read this............ Not a chance! Corporate culture starts in the boardroom! Read this article from last Saturday: http://sfgate.com/cgi-bin/article.cgi?file=/chronicle/archive/2005/04/ 16/BUGJ1C9R091.DTL&type=business Ivan Seidenberg CEO of Verizon is quoted as saying "Why in the world would you think your (cell) phone would work in your house?" he said. "The customer has come to expect so much. They want it to work in the elevator; they want it to work in the basement." Why would I want my cell phone to work in my house? DOH! For a number of years AT&T was in the catbird seat with the best service, support and reputation. The people at the top who allowed the company to deteriorate were long gone with their golden parachutes before the effects of their neglect settled in. By the time Cingular took over, AT&TWS had lost almst 75% of their customers! More mergers and takeovers means less competition! -- Chas. verktyg@aol.spamski.com (Drop spamski to E-mail me) Not in this case. The merger of Cingular and ATTWS, when the bugs are worked out, is going to be a MAJOR headache for VZW. I've been with VZ for more than 10 years, but for the first time, if their CS deteriorates to below what I consider acceptable, I am considering jumping ship. I was always a proponent of VZW to colleagues, but more and more I find people with "other-than-VZW" service who seem to be quite happy. Dean ________________________________ > <snip> >> I hope some of the VZW suits monitor this NG and read [quoted text clipped - 24 lines] > -- > Chas. verktyg@aol.spamski.com (Drop spamski to E-mail me) > <snip> > [quoted text clipped - 10 lines] > > Ivan Seidenberg CEO of Verizon is quoted as saying But he is the CEO of Verizon not Verizon Wireles. The CEO of Verizon Wireless is Dennis Strigl. Verizon is a part owner of Verizon wireless and since Ivan Seidenberg is in charge of the landline operations he might not care for the business that is being taken away by wireless. > "Why in the world would you think your (cell) phone would work in your > house?" he said. "The customer has come to expect so much. They want [quoted text clipped - 11 lines] > -- > Chas. verktyg@aol.spamski.com (Drop spamski to E-mail me) > But he is the CEO of Verizon not Verizon Wireles. The CEO of Verizon > Wireless is Dennis Strigl. Verizon is a part owner of Verizon wireless > and since Ivan Seidenberg is in charge of the landline operations he > might not care for the business that is being taken away by wireless. Ok, good point. The ILECs are run by a.sholes who couldn't care less whether you are happy. They want their money and my experience as employee of a couple ISPs has proven that they are willing to skirt laws and adopt anti-competitive practices to get it. And VZW is not the same organization. However, Verizon is the majority owner of VZW, so I'd hope the CEO would do better than make pronouncements with his thumb stuck up his anal cavity... SignatureJustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638) Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED "The wisdom of a fool won't set you free" --New Order, "Bizarre Love Triangle" Aren't the CEOs of wireless companies supposed to understand a small amount of the technology? I am a Bull Rider and I seem to understand more about the technology than that CEO Buffoon. That is really sad. Maybe Verizon should hire Bubba as their new CEO? Bubba >> But he is the CEO of Verizon not Verizon Wireles. The CEO of Verizon >> Wireless is Dennis Strigl. Verizon is a part owner of Verizon wireless [quoted text clipped - 11 lines] > do better than make pronouncements with his thumb stuck up his anal > cavity... > Aren't the CEOs of wireless companies supposed to understand a small amount > of the technology? I am a Bull Rider and I seem to understand more about the > technology than that CEO Buffoon. That is really sad. Maybe Verizon should > hire Bubba as their new CEO? Verizon isn't the wireless company, strictly speaking, Verizon Wireless is, and I am pretty sure VZW CEO Dennis Strigl has enough of a clue to not say what Ivan Seidenberg said. 45% of Verizon is owned by one of the world's largest independent mobile phone carriers, if not the largest (Vodafone), and I'd expect more of a clue from them too. Ivan Seidenberg is parent company of the Incumbent Local Exchange Carrier ("Baby Bell") that owns the other 55%, and his quote was typical blather from someone trained in monopoly-landline-phone-company-speak. SignatureJustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638) Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED "The wisdom of a fool won't set you free" --New Order, "Bizarre Love Triangle" Remember when the CEO of Pepsi became the head of the Apple company? > Aren't the CEOs of wireless companies supposed to understand a small amount > of the technology? I am a Bull Rider and I seem to understand more about the [quoted text clipped - 18 lines] > > do better than make pronouncements with his thumb stuck up his anal > > cavity... > Remember when the CEO of Pepsi became the head of the Apple company? John Scully? I sure do. :) But what was your point? SignatureJustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638) Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED "The wisdom of a fool won't set you free" --New Order, "Bizarre Love Triangle" I think it means that a Bull Rider could become the president of Verizon ;-) Bubba (Lifetime NRA Member) (Bull Riders Association of America) (Winner, Texas Cow Chip Throwing Contest 2002) >> Remember when the CEO of Pepsi became the head of the Apple company? > > John Scully? I sure do. :) > > But what was your point? > I think it means that a Bull Rider could become the president of Verizon ;-) Some of us would say Verizon could do a lot worse than hiring you :) SignatureJustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638) Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED "The wisdom of a fool won't set you free" --New Order, "Bizarre Love Triangle" As Bartles and James used to say "Thank you for your support". :-) Bubba (Lifetime NRA Member) (Bull Riders Association of America) (Winner, Texas Cow Chip Throwing Contest 2002) >> I think it means that a Bull Rider could become the president of Verizon >> ;-) > > Some of us would say Verizon could do a lot worse than hiring you :) > As Bartles and James used to say "Thank you for your support". :-) *My* support doesn't matter. I haven't been a VZW customer since June of 2004. :) But regardless, I'm glad I could help. ;) SignatureJustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638) Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED "The wisdom of a fool won't set you free" --New Order, "Bizarre Love Triangle" I would like to become CEO of SprintPCS because I think they have a good network and I would fix their customer support problems. I have Sprint and I like it. After all, if actors can become president and wrestlers can become governors, then a Bull Rider can become a CEO. Bubba (Lifetime NRA Member) (Bull Riders Association of America) (Winner, Texas Cow Chip Throwing Contest 2002) >> As Bartles and James used to say "Thank you for your support". :-) > > *My* support doesn't matter. I haven't been a VZW customer since June of > 2004. :) > > But regardless, I'm glad I could help. ;) Steve, you arguing, debating with some one else in here? Don't you ever stop? >> I think it means that a Bull Rider could become the president of Verizon >> ;-) > > Some of us would say Verizon could do a lot worse than hiring you :) > > Remember when the CEO of Pepsi became the head of the Apple company? > > John Scully? I sure do. :) > > But what was your point? The poster asked, "Aren't the CEOs of wireless companies supposed to understand a small amount of the technology?" Obviously, that's not always the case as in John Scully. You don't have to understand what your company sells, you're just supposed to manage it. Then of course, you know the outcome of Scully. Wasn't John Scully that Pepsi dude that signed up Michael Jackson for that commercial where his head caught on fire? Bubba (Lifetime NRA Member) (Bull Riders Association of America) (Winner, Texas Cow Chip Throwing Contest 2002) >> > Remember when the CEO of Pepsi became the head of the Apple company? >> [quoted text clipped - 8 lines] > You don't have to understand what your company sells, you're just supposed > to manage it. Then of course, you know the outcome of Scully. You better explain that you realize Scully was not in the wireless field but the analogy holds true anyway. Sobol seems a little dense today. > You better explain that you realize Scully was not in the wireless field > but the analogy holds true anyway. Sobol seems a little dense today. How many years has it been since Scully ran Apple? I haven't followed Apple closely since I stopped using my Apple IIgs, which was almost 20 years ago... SignatureJustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638) Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED "The wisdom of a fool won't set you free" --New Order, "Bizarre Love Triangle" It's been a while. The GS arrived in '86 just after the B/W mac as I recall. It hung around until '92. Scully came in '83 and was there until around '94. > It's been a while. The GS arrived in '86 just after the B/W mac as I > recall. It hung around until '92. Scully came in '83 and was there until > around '94. That was my point... 94 was eleven years ago, so if it makes you feel better to razz me about not remembering details from back then, go ahead... :) SignatureJustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638) Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED "The wisdom of a fool won't set you free" --New Order, "Bizarre Love Triangle" You seem a bit touchy this week Steve. I certainly do appreciate your permission to "razz" you though, but it was hardly needed. I hope it extends to the future and is not just a one shot deal. :-( > You seem a bit touchy this week Steve. I certainly do appreciate your > permission to "razz" you though, but it was hardly needed. I hope it > extends to the future and is not just a one shot deal. :-( I have an overdue project that people are breathing down my neck about, I was sick last week, all sorts of crap happening here. It's been fun. :) Sorry if I was a little... snippy. SignatureJustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638) Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED "The wisdom of a fool won't set you free" --New Order, "Bizarre Love Triangle" Nice thing about bad weeks.....it makes the better ones so greatly appreciated. Enjoy the weekend. > > You seem a bit touchy this week Steve. I certainly do appreciate your > > permission to "razz" you though, but it was hardly needed. I hope it [quoted text clipped - 4 lines] > > Sorry if I was a little... snippy. The old "hitting yourself with a hammer" theory. George Wrote: > But he is the CEO of Verizon not Verizon Wireles. The CEO of Verizon > Wireless is Dennis Strigl. Verizon is a part owner of Verizon wireless > and since Ivan Seidenberg is in charge of the landline operations he > might not care for the business that is being taken away by wireless.If you have listen to quarterly earnings webcast back two years. Abou 3/4 of the time it all about Verizon Communications and 1/4 Verizo Wireless. Today it usually is 60% Verizon Wireless and 40% Verizo Communications. Sometimes both Ivan and Dennis are there and sometime just one of them > I stopped by a VZW company store this afternoon-- my phone was having big > problems and I needed to do something about it. I asked the tech to put it [quoted text clipped - 25 lines] > > Cleburne I've read complaints like this before and I don't seem to get it I guess. First of all, there is a fee and a policy to follow. It's known, in print, and in the contracts. If you were required to pay the assigned fee (change address books etc) then you know that's the fee so what's the beef? "Talking nicely to the tech" to get something done" when it's not the tech's job or the policy of the company, is taking advantage and it's no wonder they had to enforce the fees and the policy. As a customer who pays the price and follows the policy whether I think it's the best or not, I really don't want to hear about others in different areas of the US getting perks I don't get, because I or for that much THEY are not entitled to. If I pay to have my address book transferred, they why should I not be real thrilled when I find someone else is getting it for free. If I pay to have a tech look at a phone out of warranty, why should YOU not have to pay too? Your complaint seems to be that you are not getting fees and policy waived for you when the rest of us are following Verizon guidelines and paying. If you're used to getting breaks and now you're not, excuse us all for not being as sympathetic as you think we should be! I realize this is the age of "me me me" but step up, take responsibility instead of advantage, and pay your fair share. >> "Patrick Cleburne" <reb@_rebyell.xcom> wrote in message <snip. >>> I hope some of the VZW suits monitor this NG and read >>> this............ [quoted text clipped - 22 lines] >> be! I realize this is the age of "me me me" but step up, take >> responsibility instead of advantage, and pay your fair share. Amen!!! PC > > I stopped by a VZW company store this afternoon-- my phone was having big > > problems and I needed to do something about it. I asked the tech to put it [quoted text clipped - 50 lines] > "me me me" but step up, take responsibility instead of advantage, and pay > your fair share. I think that the OP's point was about unpublished policy changes that fly in the face of traditional business practices of a particular company. This isn't just an issue with Verizon, I'm seeing these kinds of things occurring in increasing numbers throughout the business world. Corporate executives and boardroom members receive pathological amounts of remuneration for cutting costs through eliminating jobs, cutting back on services and outsourcing those responsibilities. They can do and say pretty much what they want as long as it doesn't effect the short term quarterly reports. They set the corporate culture. Many of those at the top of the corporate world will have their golden parachutes kick in before the ramifications of their actions come back to haunt their companies. AT&TWS for example, lost almost 75% of their customer base prior to the completion of the Cingular takeover because of poor service and bad customer support! The former executive were richly rewarded for their misdeeds. -- Chas. verktyg@aol.spamski.com (Drop spamski to E-mail me) >>I stopped by a VZW company store this afternoon-- my phone was having big >>problems and I needed to do something about it. I asked the tech to put it [quoted text clipped - 60 lines] > "me me me" but step up, take responsibility instead of advantage, and pay > your fair share. Exactly, he has an entitlement mentality and becomes irate when someone correctly enforces a policy. >> I stopped by a VZW company store this afternoon-- my phone was having big >> problems and I needed to do something about it. I asked the tech to put [quoted text clipped - 62 lines] > "me me me" but step up, take responsibility instead of advantage, and pay > your fair share. No, you've really got it all wrong. The new charges are not in any contract or my service agreement-- just as there isn't any agreement to have diagnostic equipment in company stores. Of course companies have policies-- it's the way they do business. But if they're not in the contract and you don't like them, then they're negotiable. Policies don't have the force of law. Here's an admittedly extreme example: Suppose VZW started to rub your monthly bill with a chemical that smelled like gorilla feces before they mailed it to you--- but offered to send you a bill that smelled like roses instead for only $1.99 extra a month. If that's their new "policy", would you sit still for it? After all, there's nothing in your contract that says how your bill has to smell. Read your service agreement-- it says VZW can do pretty much whatever they want. Though if they change something that adversely affects you in a material way and you can't negotiate your way out of it, you can terminate the contract without cancellation fee. You can't take things away from customers and start charging them for things they used to get for free and expect to keep them. Frankly your sense of paying "one's fair share" is rather naive and doesn't reflect any understanding of how the private sector operates. It's a business-- and all business relationships are based on negotiation. I'll do this for you in thus and such a way on this time table-- and I want you to pay me X within this period of time after services are rendered. That's how business relationships work.... Cleburne Verizon is gettin to darn big for their britches. That is one of the reasons that I switched to Sprint and could not be happier. I have found Sprint with the $5 roaming option to be better than Verizon. Happy Bull Riding Bubba > Verizon is gettin to darn big for their britches. That is one of the reasons > that I switched to Sprint and could not be happier. I have found Sprint with [quoted text clipped - 3 lines] > > Bubba Hey Bubba, go find yourself a "Buckle Bunny".... He, he! >> Verizon is gettin to darn big for their britches. That is one of the >reasons [quoted text clipped - 7 lines] > >Hey Bubba, go find yourself a "Buckle Bunny".... He, he! Montioring this group is a reason I may switch to Sprint after 7 years with Verizon. Their data plans are outrageous. There is no reason that moderate mobile phone usage and checking my email once or twice a day should easily cost over $100. The answer is always the same - "it's a small premium you pay for being on the world's best mobile phone network." Not buying it any more and especially not a 300% premium. <snip> > No, you've really got it all wrong. The new charges are not in any contract > or my service agreement-- just as there isn't any agreement to have [quoted text clipped - 3 lines] > they're not in the contract and you don't like them, then they're > negotiable. Policies don't have the force of law. <snip> > Read your service agreement-- it says VZW can do pretty much whatever they > want. Though if they change something that adversely affects you in a > material way and you can't negotiate your way out of it, you can terminate > the contract without cancellation fee. I had my service activated by telephone and never signed or received a service agreement. I got a verification letter by mail and that was it. Verizon service and coverage was very good for 8 months but 4 weeks ago the coverage in a 2 mile radius of my home turned to crap. I use about 4000 minutes a month. At least 25% of my calls are made or received in this area and I've had problems with 90% of these calls. After about a dozen calls to Verizon CS and a number of visits to a local Verizon store (3 different new phones etc.) I've recieved NO satisfaction. Sprint and Cingular work without any problems in the same area. I inquired about canceling my service because it's worthless to me at this point and I need to port my number to another carrier. I was told Verizon does not guarantee any coverage and that I would be hit with an early temination fee. I tried escalating my complaint without any sucess. Do you have suggestions on how to get out of an early termination fee? > You can't take things away from customers and start charging them for things > they used to get for free and expect to keep them. Many companies rarely know why they lose customers. In the business world people vote with their feet and their wallets. Happy horses don't jump the fence!Unhappy customers go elsewhere. The irony of this situation is that I got a phone call at home last night. Verizon was conducting a survey about my experience with their Customer Service. Huh! Almost every one I spoke with at VWS CS was polite and courteous but they were working off of a script. I was lied to 5 times and so on! > Frankly your sense of paying "one's fair share" is rather naive and doesn't > reflect any understanding of how the private sector operates. It's a > business-- and all business relationships are based on negotiation. I'll do > this for you in thus and such a way on this time table-- and I want you to > pay me X within this period of time after services are rendered. That's how > business relationships work.... Here! Here! Chas. A while back, I was in the Hickory, NC store paying a bill. I usuallly jusy mail it, however, I was driving by the Verizon store and decided to just drop it off. Anyway, there were about 12 people in line with one female waiting on people. I simply said to a man in front of me that they should have more than one employee waiting on customers. The Verizon employee heard me takling and told me I could kiis her a.s. A few customers simply walked out when she said this. I spoke to the manager at the store about this incident, but he did not seemed concerned. I later phoned the Verizon cooperate office about this experience. After about 4 calls, the District Manager returned my call. She was very nice and seemed concerned, but the rude later still works in the Hickory store. I have left Verizon and went to Cingular, and I'm much happier due to the professionalism of the staff. > <snip> >> No, you've really got it all wrong. The new charges are not in any [quoted text clipped - 65 lines] > > Chas. >A while back, I was in the Hickory, NC store paying a bill. I usuallly jusy >mail it, however, I was driving by the Verizon store and decided to just [quoted text clipped - 8 lines] >rude later still works in the Hickory store. I have left Verizon and went >to Cingular, and I'm much happier due to the professionalism of the staff. I think I get it; you're speaking Vogon in anticipation of the new 'Hitchhikers Guide' movie. Don't throw too many hand claps his way. He speaks of negotiations and feels he hasn't had that right. His negotiations began when he read the contract and ended when he signed his name....plain and simple. You don't like what you read, you don't sign your name. Agreeing to the contract with a signature and then whining and moaning about it afterward is an adolescant trick that isn't even worth the bandspace to discuss it. > >> I stopped by a VZW company store this afternoon-- my phone was having big > >> problems and I needed to do something about it. I asked the tech to put [quoted text clipped - 94 lines] > > Cleburne I'm pretty pissed at the corporate world for being accused of naive but without you knowing that or me, it's easy to see the mistake you made. I'd be the first to admit that the business world in the last five years is less customer orinentd and more profit and executive minded. No argument there. To also say that I have little understanding of "the private sector" shows a huge amount of assumption on your part, almost worse than my being naive. Hypotheticals of "roses and gorilla feces" are so far removed from the argument that it's not worth even this note. Then again, if you're familiar with bank demand notes, you can see that a contract that gives a company the "right to do anything it pleases," is not such a different idea than we've had for decades. As for a sign of the times, we probably have to look above and beyond Verizon and see just how this country works these days from the top down, to see that the consumer and/or citizen is losing "rights" by the basketful and there seems to be little said or done to prevent it. >They wanted $10 to do that plus $15 to switch the number--- though I told > the tech I could switch it myself for free online and re-enter the numbers > in a half-hour. He said he knew that and was sorry-- but he couldn't waive > the fees. For a rundown on my experiences as a store-level tech, see my post above, "Before you go to work for Solectron". For me, one of the most frustrating things was, having all of this propaganda hanging up all around me, claiming how much VZW loves the customer. In reality, all that they want is $$$, much of the time, the Care Rep or the Tech can't help the customer if they wanted to, and most of them do. ex-tech Please people...haven't you been listening to me for the last months about this Company. How many times do I have to say this company sucks so bad and will SCREW you regardless. The greed and fat mouth management decisions of this company will slam them into the ground. You heard it from me a long time ago! >I stopped by a VZW company store this afternoon-- my phone was having big >problems and I needed to do something about it. I asked the tech to put it [quoted text clipped - 25 lines] > > Cleburne No one listens to pure, unadulterated BS. Which, most everyone here knows you are full of. > Please people...haven't you been listening to me for the last months about > this Company. How many times do I have to say this company sucks so bad [quoted text clipped - 31 lines] >> >> Cleburne I've figured it out. He isn't really full of BS he just runs out of meds towards the end of each month. Check his posts. The very few in the beginning and middle of each month are almost rational. Then towards the end of the month the posting frequency increases dramatically and they are all off the wall. It works out exactly if you start with 30 doses and take double doses on Friday (pop and extra at happy hour) Saturday and Sunday. You're out of meds for the last 10 or so days of the month until you can get your script refilled. -Quick > No one listens to pure, unadulterated BS. > Which, most everyone here knows you are full of. [quoted text clipped - 43 lines] >>> >>> Cleburne |
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