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Cellular Phone Forum / Providers / Verizon / September 2005

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Getting A New Verizon Number In Extended Network

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ryan_flynn@yahoo.com - 27 Sep 2005 04:32 GMT
I have the possibilty of getting a new job where Verizon currently has
"Extended Digital" network coverage.  I just got a new plan about a
month ago and was wondering if it was possible to get a new cell phone
number, with the area code I will be living, under a Verizon plan?
Since I'm an existing customer is this a possibility since it is a
Extended Digital area or am I SOL?
Steve Sobol - 27 Sep 2005 05:11 GMT
> I have the possibilty of getting a new job where Verizon currently has
> "Extended Digital" network coverage.  I just got a new plan about a
> month ago and was wondering if it was possible to get a new cell phone
> number, with the area code I will be living, under a Verizon plan?

If they don't have native service in that area, you probably aren't going to
be able to get a phone number there.

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617 Phones - 27 Sep 2005 06:05 GMT
> If they don't have native service in that area, you probably aren't going to
> be able to get a phone number there.

No "probably" about it. There is no way a carrier will provide you with
a number in an area not native to that carrier. They would have to
obtain the number from a local company and pay to have it forwarded to
their rate center. There's no reason they would want to do that.
dr news - 27 Sep 2005 06:31 GMT
The previous replies are correct: you will not be able to get a new "vzw"
number in an extended area.

(But if you do move there, you've stumbled onto the way to get out of a
contract, should the service be bad.  One of the few (and undocumented ways)
out of a contract, is to find yourself in an area that is extended service.
I don't know why they do let you out; but if the reception is bad, it is
beyond the control of VZW, and I've seen "some" released out of their
contract without penalty.)

My suggestion: (back on topic) unless you have a good reason, stay with your
current phone number.  Even if you can get a new number at your new address,
it will reset your contract terms.  VZW can be a great company, but they are
still regional by computer system.  Getting better each day, but still
regional.  dr
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>> If they don't have native service in that area, you probably aren't going
>> to
[quoted text clipped - 4 lines]
> obtain the number from a local company and pay to have it forwarded to
> their rate center. There's no reason they would want to do that.
Quick - 27 Sep 2005 08:04 GMT
> The previous replies are correct: you will not be able to
> get a new "vzw" number in an extended area.

Thanks for re-iterating that (and plastering your sig on it).

> (But if you do move there, you've stumbled onto the way
> to get out of a contract, should the service be bad.

Did anyone say anything about bad service? You were
refering to bad signal right?

> One of the few (and undocumented ways) out of a
> contract, is to find yourself in an area that is extended service.

Really? Move to an extended service area and you can break
your contract without ETF?

> I don't know why they do let you out; but if the reception
> is bad, it is beyond the control of VZW, and I've seen
> "some" released out of their contract without penalty.)

Well now. What is it exactly? Extended service area or
"no service" area? (See above, I don't think anyone said
anything about no service).  And what is "some". Would
that be "some" who employed your services?

> My suggestion: (back on topic) unless you have a good
> reason, stay with your current phone number.  Even if you
> can get a new number at your new address, it will reset
> your contract terms.  VZW can be a great company, but
> they are still regional by computer system.

What? "regional by computer system"?  What in the world
does that mean? A current, SPECIFIC, example would do.

thanks for the sig,
-Quick

>>> If they don't have native service in that area, you
>>> probably aren't going to
[quoted text clipped - 5 lines]
>> local company and pay to have it forwarded to their rate
>> center. There's no reason they would want to do that.
Jerome Zelinske - 27 Sep 2005 14:06 GMT
    Whether it is a "extended service" area or a "no service" area does not
matter.  They are exactly the same in that they are not verizon service
areas.  If you do not live in, or no longer live in, a wireless service
provider's service area, then you can not get under, or be kept under, a
service contract.

>>The previous replies are correct: you will not be able to
>>get a new "vzw" number in an extended area.
[quoted text clipped - 43 lines]
>>>local company and pay to have it forwarded to their rate
>>>center. There's no reason they would want to do that.
617 Phones - 27 Sep 2005 22:01 GMT
>Whether it is a "extended service" area or a "no service" area does not
>matter.  They are exactly the same in that they are not verizon service
>areas.  If you do not live in, or no longer live in, a wireless service
>provider's service area, then you can not get under, or be kept under, a
>service contract.

That's not correct. No provider is under any obligation to let you out
of a contract if you move to a non-covered area. That makes no more
sense than a landlord being forced to end a lease without penalty if
the tenant decides to move away--or a finance company being forced to
forgive the remainder of payments and take back a giant SUV because the
buyer decided he/she didn't want to pay that much for gas.

There is nothing in the contract that lets a customer out of the
contract if they move. Sometimes it may be allowed, but it is not
necessary or automatic.

It is true that you can not get under contract (legitimately) while not
living in native coverage, but a contract will survive the move to
outside coverage unless it is voluntarily negated by the provider.
Often, the provider will choose to terminate the contract if they
determine that the roaming costs they will pick up as a result of the
"extended area" use would be enough to be of concern.
CharlesH - 29 Sep 2005 05:18 GMT
> That's not correct. No provider is under any obligation to let you out
> of a contract if you move to a non-covered area. That makes no more
[quoted text clipped - 6 lines]
> contract if they move. Sometimes it may be allowed, but it is not
> necessary or automatic.

There are a few exceptions that require the provider to allow the
contract to be terminated without penalty upon a move, military
transfers being one of them.
Isaiah Beard - 27 Sep 2005 21:44 GMT
> What? "regional by computer system"?  What in the world
> does that mean? A current, SPECIFIC, example would do.

Apparently you don't know the history of Verizon.

Once upon a time, there two companies, called Bell Atlantic and GTE.
GTE wanted to have Bell Altantic's babies.  Therefore, a merger was
proposed, and the two took on the surname of Verizon.

As part of this deal, the stepchildren of the family - Bell Atlantic
Mobile, GTE MobileNet, Primeco Wireless and Airtouch Cellular - were to
be smooshed together in a large compactor and formed into one big
FrankenChild.  A very British Daddy Warbucks by the name of Vodaphone
was brought into the picture to help finance this meshing, and thus,
what we now know as Verizon Wireless was born... err, created.

Much like any FrankenChild though, this one had problems.  At least four
 diferent billing and accounting systems were in use, compounded
further by the fact that this child had a varacious appetite and loved
to continually gobble up other smaller cell companies.  Those billing
systems have been gradually assimilated as time has passed, but even to
this day, the system is fractured by region.  Much of the old Bell
Atlantic system (particualry the Northeast) still uses an old, archaic
billing system known as I2K.  The rest of the network uses a system
called (ironically enough) Vision.

The end result is that the legacy of the stepchildren still haunt you if
you are unlucky enough to have to move between an area served by one
billing system, to an area served by another.  While the two systems can
be forced to do what is minimially required of them to make the whole
network appear to be one big happy family, the dysfunctions become very
apparent when accounts must be transferred or other cross-network
changes mst be made.

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Dean - 27 Sep 2005 22:42 GMT
Nicely explained.

I had exactly the experience you describe a couple of years ago when doing
an "EZ Move" for a family member. She moved from an I2K area to a Vision
area. It eventually got straightened out, but the move was anything but
"EZ". They gave her the wrong plan, billed her a stupidly high pro-rate,
lost her employer discount, etc etc, etc. The final rep was awesome, but for
a while, I understood what some people mean when they talk about VZW billing
nightmares.

BTW, I know this was what happened because the rep who finally got stuck
straightening the whole mess out told me EXACTLY what you said, in different
words.

Dean

>> What? "regional by computer system"?  What in the world
>> does that mean? A current, SPECIFIC, example would do.
[quoted text clipped - 28 lines]
> apparent when accounts must be transferred or other cross-network changes
> mst be made.
matt - 27 Sep 2005 23:45 GMT
We moved from WA state to Washington DC last year. I called (what I
later learned was the west coast CS) to move our service to the DC
area, and get new local numbers. I flunky I spoke with gave us new
numbers, but we later learned that they were Pheonix numbers!
Apparently that was as far east as his system would allow him to go,
and he was happy to hit 'enter' without remorse. (I didn't recognize
the area code, but I assumed that it was a new DC one).

Just wanted to chime in and agree with the comments that an EZ move
isn't always so.

Matt
Quick - 27 Sep 2005 23:48 GMT
I do know the history. I was a GTE Mobile customer.
I thought they fixed it last year with the last stragglers
in the upper midwest being switched over to Vision.

In any event this would effect moving to an EN location
how?

(besides. I know you know the answer. I wanted to hear
it from the "better price" guy).
-Quick

>> What? "regional by computer system"?  What in the world
>> does that mean? A current, SPECIFIC, example would do.
[quoted text clipped - 36 lines]
> dysfunctions become very apparent when accounts must be
> transferred or other cross-network changes mst be made.
Jerome Zelinske - 27 Sep 2005 13:56 GMT
    Why?  You don't know?  I thought you were an expert.  Because they do
not have service there.  The verizon reception is not bad there.  It
does not exist there.  He would always be roaming there.  They can not
give him a local number.  Part of the contract is for them to give him a
local number.  Since they can not do their end, he should not have to do
his.

> The previous replies are correct: you will not be able to get a new "vzw"
> number in an extended area.
[quoted text clipped - 11 lines]
> still regional by computer system.  Getting better each day, but still
> regional.  dr
RICHARD GORDON - 27 Sep 2005 14:42 GMT
> I have the possibilty of getting a new job where Verizon currently has
> "Extended Digital" network coverage.  I just got a new plan about a
> month ago and was wondering if it was possible to get a new cell phone
> number, with the area code I will be living, under a Verizon plan?
> Since I'm an existing customer is this a possibility since it is a
> Extended Digital area or am I SOL?
Hi Ryan,

The answer to this is a definite "maybe"

We recently moved up to Massachusetts (413 area code) from Westchester NY
(914 area code)

Verizon has native service in some but not all of the 413 area code and
unfortunately I live in one of the zip codes where I'm on the extended
network.

Playing around on the VZW web site  there was no way that Verizon would give
me new service with a 413 number and my zip code as the billing address.

BUT when I visited the nearest VZW store (which is still in 413 land but
located in the adjoining county where VZW does have native service) they had
no problem putting a 413 number on my phone and switching the billing
address.

Bottom line is that if VZW has any native service at all in any part of your
new area code you can probably switch.
If they don't then you probably can't.

Richard
 
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