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Cellular Phone Forum / Providers / Verizon / February 2006new every 2 ?
Hello All, I have a family share plan with 3 lines on it. Lines A and B are up for the 2 year replacement. Line C was added last fall. Phone B has a broken screen so I want to replace and activate it now. I wanted to get the new replacement phone for Line A and not activate it until either A brakes or if line C needs a new phone in the future. The store would not do that. They had to activate both new phones according to the guy. I have read other places where individuals did just that. Did I just get hosed or how do you convince them to do that? Thanks MM I'm not postitive but... It sounds like Line A is the "Primary Line". Of Line A and Line B, Line A is the only one that is eligible for "New Every 2". The Secondary Line phone is not. So, an alternative plan might be: go for the New Every 2 for Line A and of course, you'll have to sign onto another 2 years. Do not go for a new phone for Line B, . but you'll still have to sign onto another 2 year plan. Then, and this part might be fudging the rules a bit, but they probably won't care, have the phone numbers switched from A to B and B to A. You might be able to "loophole" this on your same trip into the store, but depending on how cool the salesperson/manager is, you might not. Most likely, if you bring both phones into a store where there is a Tech Desk, they can do it for you, and won't ask any questions. p.s. I used to work in a Verizon Wireless retail store, as a "technician" (really a customer service rep in a tech uniform"), and the "technicians" used to do this stuff all the time, no questions asked, maybe just for ID. smackedass > Hello All, > I have a family share plan with 3 lines on it. Lines A and B are up for [quoted text clipped - 8 lines] > Thanks > MM > Hello All, > I have a family share plan with 3 lines on it. Lines A and B are up for [quoted text clipped - 8 lines] > Thanks > MM Only the primary line (assume A) is eligible for new every two. So go to the VZW website, swap the phone numbers on A and B and then go get your new every two phone for primary phone number A which now is on broken screen phone B. > Only the primary line (assume A) is eligible for new every two. So go to > the > VZW website, swap the phone numbers on A and B and then go get your new > every two phone for primary phone number A which now is on broken screen > phone B. You're suggesting the same things that I am, only in a different order. Be aware that the phone ITSELF is NOT IDENTIFIED in the VZW database by its phone number, but rather by its ESN (Electronic Serial Number, I think). The ESN is hard-coded into the firmware of the phone, and under normal circumstances, is not changeable. The salesperson/manager WILL LOOK at the ESN when they determine upgrade eligibility. At that point, they may assume a more restrictive attitude, kind of like, "Hey, this guy's trying to put one over on us, that phone is not eligible". But if you do it my way, you won't be looked upon in this negative light. At that point, they probably won't care, unless you've got someone who's a real stickler; most of the time, these people don't have the time to squabble. But, if you switch the phone number first (really, switch the ESN), you're in a point to ask for forgiveness, rather than permission. smackedass (Used to work there) > You're suggesting the same things that I am, only in a > different order. [quoted text clipped - 21 lines] > smackedass > (Used to work there) <---- really? I think you're completely wrong. Upgrade elegibility is done by line not phone. They don't care what phone you have activated on a line. The data of the last (subsidized) upgrade on that line is what matters. For example I have a 3 line family share. The primary was elegible for upgrade (and NE2). One of the secondary line phones was broken. I replaced it over the phone using the primary line's discounts and NE2. The primary line was signed for another 2 yr. contract. The new phone was activated on the secondary line. That same secondary line is now (less than 1 year later) elegible for an equipment upgrade (not NE2 naturally since only the primary qualifies for NE2) at either the 1 or 2 year discount. -Quick Well, I thought I understood. What is below is exactly my circumstance except both Lines A (primary) and B were activated together. C came later. So the NE2 is only on the primary line? I thought it was on each line itself. So what does that mean now when line C needs replaced? This is almost like a legalized pyramid scheme. Got to do it if the phone breaks, reset the contract again, start the whole process over. Thanks, MM > I think you're completely wrong. Upgrade elegibility is > done by line not phone. They don't care what phone [quoted text clipped - 12 lines] > > -Quick > Well, I thought I understood. What is below is exactly my circumstance >except both Lines A (primary) and B were activated together. C came later. [quoted text clipped - 4 lines] >Thanks, >MM Here's how I understand it: Line A: Primary line and eligible for NE2 discount on top of 2-year contract price (with new 2-year contract) Line B: Secondary line, eligible for new phone at 2-year contract price (with a new 2-year contract) Line C: 1 year into contract, not eligible for discounted phone Here's what I think you can do, take advantage of VZW's free phone deal. Buy a camera phone for your primary line using your NE2 discount and get the free phone for the secondary line. The phone offered on that promotion is the Samsung SCH-a850. The 2-year contract price of that phone falls within the $100 NE2 discount. I have a 4-line plan, 2 phones were up for upgrade last summer, this type of promotion was offered to us at that time, so I'm pretty sure it can be used with the NE2 upgrade. The other 2 lines will have to wait until the first 2 are due for an upgrade again, then they'll get new phones. >> I think you're completely wrong. Upgrade elegibility is >> done by line not phone. They don't care what phone [quoted text clipped - 12 lines] >> >> -Quick disclaimer: unless things have changed this year... First note that NE2 and equipment upgrade discounts are completely independent of each other and both can be applied to an equipment upgrade. 1 year after purchasing equipment you are eligible for equipment upgrade discounts on any line. The upgrade discount requires you to extend your contract for 1 or 2 years from the date of the upgrade. NE2 requires having been on a 2 year contract (*$39.99/month or more) and signing a new 2 year contract ($39.99/month or more). You get $50 or $100 if your plan is some amount larger, towards the purchase of a phone (discounted or not). I think there is some more detail on the $50/$100 determination now if you change plans during the 2 years. With that in mind your primary phone meets the minimum $/month plan requirement. Secondary phones don't. If it cost you an additional $10/month to add the 3rd line then that line is considered to be a $10/month plan for the purposes of NE2. -Quick > Well, I thought I understood. What is below is > exactly my circumstance except both Lines A (primary) and [quoted text clipped - 25 lines] >> >> -Quick > disclaimer: unless things have changed this year... > 1 year after purchasing equipment you are eligible > for equipment upgrade discounts on any line. The > upgrade discount requires you to extend your contract > for 1 or 2 years from the date of the upgrade. No way. I tried to upgrade both phones on my family share plan in July, 13 months into a 2-year contract. They upgraded my primary phone, but multiple departments and stores wouldn't budge on upgrading the second line at anything less than the non-subsidized price. >> disclaimer: unless things have changed this year... > [quoted text clipped - 8 lines] > stores wouldn't budge on upgrading the second line at > anything less than the non-subsidized price. It doesn't matter how long you are into your current contract. What matters is how long since you purchased/upgraded the equipment on that line. so: 1) did you buy the second line equipment from VZW? 2) how long before did you buy/upgrade the equipment on the second line? -Quick 13 months for both, and they were both purchased at a VZW corporate location. > 13 months for both, and they were both purchased at a VZW > corporate location. Then I guess things have changed (this year?). -Quick >> disclaimer: unless things have changed this year... > [quoted text clipped - 7 lines] > multiple departments and stores wouldn't budge on upgrading the second > line at anything less than the non-subsidized price. 2 years ago I was able to upgrade the phone on my second line and didn't do anything to the phone on my primary line at 13 months into a 2 year contract. Possible that it changed or else that you have to hit the right person at the right time in the right store (I've often heard that is the case with an early upgrade on a 2 yr contract). JennL Line A is the primary. B and C are the kids. I got them phones when they got their drivers license. I should have stated that in the original post. This makes sense. I never checked out the VZ website except to pay the bills on line. The previous post makes sense also. Now why didn't they suggest that? Looking online now to see what else I can do there. Thanks MM >> Hello All, >> I have a family share plan with 3 lines on it. Lines A and B are up for [quoted text clipped - 13 lines] > new every two phone for primary phone number A which now is on broken > screen phone B. I never checked out the VZ website except to pay the bills on > line. The previous post makes sense also. Now why didn't they suggest > that? Looking online now to see what else I can do there. Dear GM, Let me now say, that, from my experience working at the VZW store, there often seems to be NO clear understanding of the proper way of doing things. What I stated in my post above, I believe to be true, because I know that these sorts of judgements were made vis a vis ESN, and not phone number. Maybe, Quick was right when he (she?) stated: ____________________ The data of the last (subsidized) upgrade on that line is what matters. ____________________ I can tell you, beyond the shadow of a doubt, that when I worked as a "technician", I was only allowed to support the warranty of an individual phone, line or phone number be damned. Whenever we saw, and it could be seen, that a phone number had been switched, the phone in question could not be supported unless it held the ESN that had been attached to the supported line. Maybe things could be different at the sales counter... But, there was so much discension of opinion, between managers, reps, salespeople, and technicians, that any single opinion belonging to ANYBODY, except the store manager, didn't mean sh.t. Sorry if you're being left more confused. If you'd like, email me privately, and I'll speak to you at length, about this. smackedass >Hello All, >I have a family share plan with 3 lines on it. Lines A and B are up for the [quoted text clipped - 8 lines] >Thanks >MM Let them activate the phones. Then go home and reactivate the old phone for Line A on the internet and put the new phone away until needed. The if A or C breaks you can activate the new phone on the internet for whatever line/number you need. After finding out what I can do online this is an easy solution to the problem! Thanks to All MM > Let them activate the phones. Then go home and reactivate the old > phone for Line A on the internet and put the new phone away until > needed. The if A or C breaks you can activate the new phone on the > internet for whatever line/number you need. |
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